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Reservations Supervisor - Jobs in Tofino

Job LocationTofino
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionJoin our Front Office Team as a Reservations Supervisor where you have the opportunity to learn and grow in a Relaisamp; Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T amp;L World’s Best Hotel.We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.We are looking for a talented and passionate individual who will bring a combination of reservations expertise and an ability to inspire, support, and lead a driven team of skilled people proud to deliver our guests a memorable, world-class experience on the West Coast of Canada.As a Reservations Supervisor you will:

  • Guide, support and oversee the Reservations Team as they strive to deliver exceptional experiences, including training of new staff, performance reviews and other Human Resource functions
  • Serve as the primary contact for wholesalers, including managing contracts and invoicing
  • Engage in telephone sales, system entry of reservations, yield management recommendations, and management of online booking systems
  • Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary
  • Participate in the creation and achievement of the top line budget for the Front Office department as directed by the Front Office Manager
  • Perform clerical responsibilities such as maintenance of reservations files and day to day operational paperwork
  • Assist on the Guest Reception Desk in the capacity of Front Office Supervisor when necessary

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