Kitchen Manager - Jobs in Toronto Dominion Centre

Job Description

City Experiences is seeking a Kitchen Manager for our City Cruises operation in Toronto.Please note, this is a seasonal contract position.About You:This person will be adaptable, dynamic, and embody City Experiences #39; RESPECT Service System.About the Opportunity:The Kitchen Manager will successfully manage back-of-the-house cruise execution to ensure consistently high levels of quality, service and customer sanitation satisfaction while maintaining a high level of profitability. The kitchen manager will personally contribute to the an amazing guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.Crew Benefits:

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Ticketsamp; Uniforms
• Complimentary Crew Meals
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Dutiesamp; Responsibilities:Cruise Execution:

• Manages back-of-the-house staff, including recruitment, training, coaching/discipline, and retention.
• Ensures effective execution of each cruise (back-of-the house only) according to the specifications of the Product Management Guide so that guests receive a quality, seamless experience on each cruise. Specifically:
• Directs the efforts of the kitchen staff.
• Identifies and delivers skills training needs for all kitchen staff.
• Works with each kitchen management team member monthly to evaluate performance/skills and provides necessary coaching.
• Rotates as kitchen shift manager on cruises as needed and ensures adherence to procedures detailed in the Product Management Guide.
• Ensures that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company #39;s strict standards of sanitation.
• Establishes department priorities and executes against them based on long-term vision.
• Works with the Head Chef to develop all kitchen budgets according to company guidelines.
• Maintains close liaison between the kitchen and other departments including the front-of-the house.
• Recommends and executes approved programs that improve the level of service and product quality.
• Executes other projects as assigned by management.

Kitchen Team Management:

• Assists with recruiting new kitchen staff when necessary to fill vacant positions.
• Delivers training of all new kitchen staff.
• Assists Head Chef with scheduling kitchen staff according to staffing matrix.
• Adheres to Company #39;s performance management guidelines for all discipline and termination situations.
• Recommends appropriate compensation packages within company guidelines.
• Provides and directs development/career growth plans for each kitchen staff members.
• Provides input on annual performance reviews of all full-time kitchen staff.
• Provides recommendations for the promotion of kitchen staff members.
• Develops positive working relationships with other department heads and peers.
• Develops strong teamwork within the staff.
• Helps develop and execute shipmate incentive programs.

Customer Service:

• Resolves guest service issues, in conjunction with the on-duty Restaurant Manager, utilizing strong customer service skills and exercising diplomacy in keeping with company objective of customer retention.
• Implements and maintains effective safety programs in conjunction with the Operations Department.
• Maintains high standards of sanitation in accordance with health department codesamp; requirements.

Administration:

• Monitors and controls all costs associated with the operation of the kitchen in accordance with budget.
• Ensures adequate stock by conducting accurate inventories.
• Purchases all food products and cleaning supplies according to established procedures. Ensures timely delivery so adequate stock is available when needed.
• Finds and recommends cost savings that are consistent with company objectives.
• Process all invoices in a timely manner to maximize corporate rebate program.
• Administers payroll system including scheduling, checking, transmitting, and processing.
• Maintains food, suppliers and equipment purchasing systems, which ensure maximum quality, least cost and high reliability.
• Schedules kitchen staff work periods to achieve maximum payroll efficiency.
• Ensures that all states and local health requirements are met onboard and that all shipmates are familiar with these requirements.
• Attends all scheduled meetings.
• Operates all restaurant systems (PC, restaurant cost analysis software, cash registers).
• Be prepared to begin work at scheduled time.
• Ensure that all Galley departments are always in full compliance with all company, Public Health, and Transport Canada rules and regulations at all times.
• Participate and be aware of all Transport Canada mandated drills and emergency procedures as directed.
• Works with a safety mindset by ensuring that employees follow all safety policies and procedures.
• Analyze, forecast data, and make judgments to ensure proper payroll and production control.
• Conduct meetings and maintain communication lines between line staff and Food and Beverage Director.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Assist with the warm and efficient greeting and seating of guests when they arrive.
• Other duties as assigned by the manager or supervisor on duty.

Requirementsamp; Qualifications:

• Minimum of four (4) years of total kitchen experience in full-service/banquet, high volume environment. Must include 2 years kitchen management experience plus either two (2) years formal culinary training or two (2) years additional kitchen experience in a full-service/banquet, high volume environment.
• O.S.S.D. or equivalent as recognized by the Ministry of Education.
• Health department sanitations codesamp; requirements.
• Proper food handlingamp; preparation procedures.
• Mathematical skills (addition, subtraction, multiplication and division) necessary to interpret reports and budgets.
• Cost and wage control.
• Food products, standard recipes and proper preparation.
• Food Handler #39;s Certificate required.
• Problem-solving mindset, seeing challenges as opportunities.
• Strong communication skills (oral and written) tailored to different audiences.
• Ability to prioritize and multitask to meet approaching deadlines.
• Establish and maintain effective working relationships as required by job responsibility.
• Ability to reach, bend, stoop, wipe, push, pull, move and/or lift. Ability to safely move up to 40lbs (18 kgs).
• Perform duties within extreme temperature ranges.
• Stand, walk, and/or sit continuously perform essential functions for an extended period of time.
• Work with Microsoft Office applications (especially Wordamp; Excel).
• Will be required to be available for work on all major holidays.
• Required to wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire).

About Us:City Experiences #39; passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you #39;re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.The RESPECT Service System embodies City Experiences #39; mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.