Account Manager, HealthTech - Jobs in Toronto, Ontario, M1P 2Y6

Job Description

Who we areOSCAR Pro, a leading Electronic Medical Records (EMR) platform in Canada, is part of the WELL Health Technologies family. Initially developed by McMaster University’s Department of Family Medicine, OSCAR Pro was built on a foundation of collaboration to improve healthcare delivery and patient outcomes. We have integrated innovations from various OSCAR service providers to offer a robust, secure, and versatile solution tailored to the diverse needs of clinics of all sizes.Our platform empowers healthcare providers by streamlining administrative tasks, enhancing clinic efficiency, and enabling more time for patient care. With features like digital patient engagement, secure messaging, and seamless integration with other healthcare systems, OSCAR Pro reduces the administrative burden on clinics and improves the overall patient experience.Our mission is to empower practitioners to deliver high-quality care while spending less time on administration. By providing cutting-edge digital tools, we ensure that healthcare professionals can focus on what truly matters—improving patient outcomes and experiences.Who we needReporting to the Accounts Management Team Lead, we are hiring an Account Manager, HealthTech, to join our Accounts Department. As part of a team that serves as the main point of contact for clients, you will be responsible for delivering a seamless and transparent billing experience while addressing inquiries and resolving issues. You will manage contract negotiations, ensure compliance, and oversee accurate billing for both one-time services and ongoing EMR subscriptions.This remote opportunity supports clients across Canada.What #39;s in it for you

• Impact. You will play a crucial role in helping healthcare providers deliver better patient care and improve efficiency in busy practices. Your work will go beyond just meeting client needs—you will be making a tangible difference in the healthcare industry that ultimately helps improve patient health outcomes.
• Flexibility and influence. You will be part of a collaborative and inclusive culture where every contribution is valued. Your ideas and insights will help shape our services, drive continuous improvement, and meet the evolving needs of our clients. You will be empowered to find solutions, propose ways to automate the process and influence how we support our clients.
• Growth and career development. You want to grow—your skills, your career, and your impact. We offer you the opportunity to advance within OSCAR Pro or across other businesses within the WELL Health Group. Potential career paths within OSCAR Pro include roles such as Practice Consultant, Onboarding and Implementation Specialist, or leadership within Account Management. You will receive support from your manager and direct coaching to help you reach your full potential.

How you will make an impact:

• Build lasting client relationships. You will establish and maintain strong, long-term relationships with clients, acting as a trusted partner and ensuring their needs are met. Acting as their advocate, you will address any concerns or questions as they arise.
• Manage billing and invoicing. You will oversee the invoicing process, verifying accuracy based on usage metrics and contract terms while ensuring correct permissions are in place for account changes.
• Oversee contracts and renewals. You will monitor contract terms and renewal timelines, ensuring agreements are current and aligned with both client expectations and company offerings. You will negotiate contract renewals as needed.
• Coordinate change management. You will manage transitions such as ownership changes, migration permissions, and other operational updates affecting client accounts, ensuring seamless changeovers with minimal disruption.
• Collaborate across teams. You will act as the liaison between product development and client support teams, communicating client needs, feedback, and enhancement requests. Your insights will help drive product improvements, aligning solutions with client expectations and operational goals.
• Facilitate client support. You may be required to coordinate responses to Tier 1 and Tier 2 support questions, working closely with technical teams to address software functionality, performance, or integration concerns.

What you bring:

• The experience. You have proven experience in a client-facing role in customer service, billing, customer success, and administration, ideally within the healthcare or software industry. You can gain trust and put customers at ease at any level. You thrive independently and as part of a collaborative team, consistently exceeding customer expectations. You understand contract management principles and invoicing procedures.
• A commitment to customer success. You are driven to deliver client-focused solutions that boost engagement, adoption, and growth. You can balance multiple projects without losing sight of the details, always keeping the customer’s objectives top of mind. You take a proactive approach to resolving issues, working independently or as part of a cross-functional team to achieve exceptional results.
• The communication skills. You ask insightful questions to identify the root cause of issues and propose thoughtful solutions. You have the patience to adapt your message to fit your audience and can translate technical concepts for non-technical users. You acknowledge mistakes, adapt to setbacks, and are resourceful in applying new knowledge to solve problems.
• The technical and organizational skills. You are proficient in CRM software, invoicing software, ticketing systems, and the Microsoft Office Suite. You can pick up new technology quickly. You have exceptional organizational skills and can effectively prioritize tasks and manage multiple projects simultaneously with high accuracy.
• The flexibility. You are willing to travel occasionally to client sites as needed.

Join us in revolutionizing healthcare through technology.As a scaling company backed by WELL Health Technologies, we are expanding rapidly across the country. At OSCAR Pro, we are driven by a passion to make a lasting impact on the healthcare system. Our team is dedicated to building resilient, compliant, and easy-to-use technology that transforms how care is delivered.Transformation starts with a strong team.We believe that empowering our team members is critical to success. At OSCAR Pro, we foster a culture of respect where every individual feels valued, included, and supported to reach their full potential. Our workplace embraces diversity and prioritizes the well-being of our team and the communities we serve.We offer a remote-first work environment, opportunities for growth within OSCAR Pro or across the broader WELL Health Technologies Group, and a supportive culture that balances professional success with personal well-being. Whether you are driving projects that shape the future of healthcare or focusing on your development, we are here to support you.At OSCAR Pro, your ideas can make a real difference—not just in our organization but in the lives of patients and healthcare providers across Canada.Apply nowInterested in applying but worried you don #39;t have it all We know not everyone gains their experience following a traditional path. If you share our values, want to make a difference in healthcare technology solutions, and meet 70% of the qualifications, we encourage you to apply. What you can expect from our interview process:

• A virtual interview with a Talent Advisor to discuss your experience and interest in the role.
• An online assessment focussed on client service and basic financial understanding.
• A final virtual interview with the Director of Client Accounts and the Team Lead. This will be an opportunity for you to ask further questions about the role, the day to day accountabilities and opportunities for career development and growth.

OSCAR Pro is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success! Accommodations are available on request for candidates taking part in all aspects of the selection process.#LI-Remote#LI-DNI Powered by JazzHR