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Bar Server, REIGN Restaurant (PT) - Jobs in Toronto

AccorHotel
Job LocationToronto
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionTo act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Royal York. Ensuring that all guests #39; expectations have been at least met, if not exceeded. Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively upsell benefiting the hotel, it’s shareholders and yourself.

  • To report to duty punctually, in order to maintain the integrity of co-workers and guests
  • To consistently offer personal, friendly and efficient service
  • To clear all dishes, to deliver meals and to present cheques in a professional and discreet manner
  • To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
  • To take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happy
  • To be knowledgeable of all menu items, their garnishes, contents and preparation methods. To be prepared to answer any guest questions about menu items in a direct and concise way
  • To maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
  • To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
  • To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
  • To understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant
  • To be aware of safety and sanitation when handling food and beverage
  • To understand each work section and all side duties that may be assigned to you
  • Attend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
  • To fully understand and follow the hotel’s recycling program and procedures
  • Immediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your manager
  • To express your concerns, suggestions or comments on how to improve the guests’ experience or ways to improve the operation as a whole
  • To understand how to operate all the equipment used in the outlet
  • To understand all other outlets, services and offices in the hotel (location, hours of operation and offerings)

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