Case Manager - Jobs in Toronto

Job Description

DATE: February 28, 2024LOCATION: Toronto, ON –Dunn Mobile Hub and SpokeCOMPENSATION: $54,853 - $65,578 Annually Prorated LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient. To help fulfill its mission, LOFT is hiring a Case Manager.Job SummaryAs a Case Manager you are a part of a team that supports older adults and seniors with complex needs who are able to continue living at home directing their own care (or via SDM) as long as there is access to case management and personal supports.A key component of this position is utilizing the RAI assessment to continually update care plans, building a support network of community resources that will enable the individual to increase their independence, dignity and self-respect. The role will require direct service and support to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs. The Case manager will also assist in the coordination of PSWs schedules.*Note: Staff will be required to work in residents’ rooms/apartment units and may therefore be exposed to secondhand smoke. There may be occasional evening and weekend hours.Dunn’s Mobile Hub and Spoke program also provides PSW support to an additional 28 clients at risk for ALC, living in the community.What You Will Do

• Participate in the intake process for clients referred to the program; conducting an assessment of the individual, determining their daily living requirements or needs and identify a plan of support, priorities and goals
• Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links.Develop a coordinated care plan as appropriate.
• Provide crisis intervention/management and assist in the development of crisis plans with clients;
• Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favourably on the organization
• Mediate issues or conflicts between residents, family members or residents and neighbours, teaching conflict resolution; following-up on issues to ensure resolution;
• Participate in planning, organising, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs;
• Participate in the administration of the program by completing and maintaining the required records, assessments (RAI) or statistics such as client files in accordance with established procedures;
• Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.
• Other duties as assigned

What You Bring

• Understanding of recovery, harm reduction and psychosocial rehabilitation principles as acquired through a relevant degree in human services
• Minimum 3 years of experience working with the client population in order to apply the theories to practical settings.
• Knowledge of the issues faced by adults with mental illness, addictions, physical health concerns.
• An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
• Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.
• Knowledge of local community agencies and other professional services available for the client group is essential.
• Good intake assessment, crisis intervention, advocacy and problem solving skills.
• Computer literacy sufficient to produce and maintain files, records or statistical information. Experience in working as part of a team of professionals.
• Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients.

Nice-to-Haves

• Knowledge of other languages is an asset.
• Understanding of cultural competency and anti-oppression framework; Reflective of a multi-barriered group, as serviced by the program, a strong asset
• Gerontology courses/certificate are an asset.

What We Offer

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave top up program

Our Commitment to Diversity and InclusionLOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.Note: All LOFT employees are required to be COVID-19 vaccinated as a condition of hire in accordance with LOFT’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in, non-client facing roles. Note: A satisfactory vulnerable sector check (VSC) is also required.CLOSING DATE: March 13th, 2024Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.Follow us on: LOFT I LinkedIn I Indeed l Glassdoor l Instagram l Twitter l____________________________________________________________________________________________________________LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.Powered by JazzHR