Client Implementation Manager - Jobs in Toronto, CANADA

Job Description

Job DescriptionThe Implementation Management Office (IMO) is responsible for managing the resourcing, governance, and quality control for the end-to-end lifecycle of client and network partner implementations (onboarding, offboarding, and remediation) across the Visa Direct Account and Wallet product and services.The Client Implementation Manager is a key technicalamp; project management position that will be responsible for the integration of key clients to Visa Direct Account and Wallet products. The candidate filling this role should be experienced in technical and project management skills and possess experience implementing software and payment solutions from a technical perspective.This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions to support accelerated client onboarding.Essential Functions

• Driving client onboarding once scope defined, through to commercial launch and ramp of customer volume, ensuring the client and the supporting Visa service teams are set up for success
• Managing the execution of the client implementation including capturing and reporting the status of all implementation tasks, ensuring accountability for delivery is understood by all contributors
• Supporting handover of client to BAU teams, ensuring all appropriate governance and sign-off has been finalized
• Support continuous improvement of the implementation playbook through routine and bespoke analysis to identify improvement opportunities
• Manage implementation objectives, deliverables, milestones, dependencies and success criteria in collaboration with the client and internal stakeholders
• Ensure risks are accounted for and that an appropriate risk management process is in place and followed appropriately by all
• Ensure all stakeholders are kept up to date on progress, potential risks and delays in time to revenue are minimized, etc.
• Anticipate issues and delays that may occur and put contingency plans in place as appropriate
• Respond to issues, challenges and concerns that arise during the implementation, challenging and pushing back as required
• Manage the relationship with both internal and external stakeholders, escalating only in the most complex situations
• Work with others to utilize multiple information sources to resolve complex problems, identifying potential solutions and recommendations
• Translate complex and technical processes into tangible and meaningful content for the relevant audience client side and internally to digest and enable effective decision making and action completion.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.