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Job Location | Toronto |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent |
Customer Success ManagerAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario.We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and product owners intelligent control over the content in customer communications to achieve unparalleled personalization, relevancy, brand consistency, and compliance. Only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring and managing business-critical on-demand, interactive and batch communications across all platforms and channels.Founded in 1998 as Prinova, Messagepoint has grown from its beginnings as a top global Customer Communications Management (CCM) integrator, to become a leader in the space due to our unique ability to intelligently manage content.SummaryWe are looking for a dynamic, ambitious, and driven individual to join the Customer Success team at Messagepoint. As a Customer Success Manager, you are “customer obsessed”; passionate about ensuring the success of our customers on the Messagepoint platform. You will work directly with our customers to understand their business and technical requirements, and work closely with the implementation and support teams to ensure success. You will also have a keen interest in practice building, as we expand our Customer Success practice.Responsibilities: