Customer Support Specialist - Jobs in Toronto, Ontario, Canada, M5H

Job Description

We are so excited to be partnered with Digitail to grow their Customer Support team.Digitail is an all-in-one, cloud-based practice management software that allows you to run your entire veterinary practice with one single tool. They are replacing the need for multiple, disconnected tools. Digitail simplifies the entire patient journey, making it faster, easier, and more modern. By cutting down on time-consuming tasks like phone calls, paperwork, and follow-ups, they help you run a thriving practice with ease! Equipped with an AI-powered virtual assistant, Digitail automates routine administrative tasks, cuts down staff’s workload, and lets them focus on what they do best — providing exceptional care.Their philosophy A single source of truth, one seamless system.

• Founded in 2018 by Sebastian Gaboramp; Ruxandra Pui.
• Trusted by 1000+ practices, 4000+ veterinarians, 10+ universitiesamp; shelters in 40 countries.
• Their AI-powered veterinary assistant automates SOAP notes, patient summaries, treatment planning, patient intake, etc.
• They’ve raised over $15M by top VCs like Partech, Atomico, byFounders, Gradient, and The Nordic Web Ventures
• Featured In: TechCrunch, PR Newswire, TechRoundamp; others.
• Core Values: Customer Super Passion, Caring About Each Other, Ownership, Higher Purpose, Growth Mindset

As a Customer Support Specialist at Digitail, you #39;ll be the go-to person when customers need help or have questions. This fast-paced role demands sharp attention to detail and a passion for delivering top-notch support. Your success will be all about consistently wowing veterinarians and their teams, leaving them delighted every time they reach out.

• Manage a high volume of customer inquiries daily via chat, email, and phone, responding quickly and accurately.
• Troubleshoot issues, provide feedback to internal teams, and be a key resource for customer solutions.
• Use your expertise to suggest process improvements, automation, and new workflows to enhance customer service.
• Maintain customer satisfaction ratings above 90%.
• Log all customer interactions in Hubspot to keep everything organized.
• Collaborate seamlessly with your team via Slack to deliver the best solutions.
• In a fast-paced, rapidly scaling company like Digitail, you’ll thrive in a problem-solving, resourceful environment.
• Gain in-depth knowledge of our products to solve customer challenges and create helpful knowledge base articles for quick answers.
• Escalate critical issues with bug reports and feature requests via our internal ticketing system.

Requirements

• Proven track record of quickly resolving customer inquiries with success.
• Experience thriving in fast-paced, high-volume environments.
• Resilient and positive—able to handle setbacks and tackle challenges with perseverance.
• Open to feedback and always using it to improve and grow.
• Tech-savvy with a curiosity for understanding thequot;why quot; and finding efficient solutions for both customers and internal processes.
• Passionate about animals and dedicated to providing top-notch service to pet owners and veterinary professionals.
• Bonus points for experience in veterinary clinics!

Benefits

• Mission-driven: What they’re building matters -it impacts the lives of real people and pets.
• Remote work: They offer a remote-first approach, but will be getting an office in Downtown Toronto for collaboration days.
• Employee Share Options: Their employees share a key role in shaping the company’s future.
• Learning and personal growth: $1000 yearly budget for learning and growth opportunities.
• Competitive compensation: Designed to provide you with financial security.