Guest Service Manager - The Ballroom Bowl Yorkville - Jobs in Toronto, Ontario, M4W 0A8

Meet and exceed service standards, sales targets and monitor daily operations
Recruit, train and ensure new team members are HR policy compliant
Ability to create and manage a schedule meeting labour targets and adjusting based on business needs
Ensure health and safety regulations are followed
Monitor guest satisfaction and ensure guest recovery is managed
Ensure food and beverage are being made to specifications
Development of team members ensuring expectations are clear and celebrating their wins
Oversight of special events, marketing initiatives and execution to standard
Controlling fixed and variable costs in conjunction with GM
Complete weekly one on one meetings with server, host and service assistant teams

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