Profit Centre Manager - Jobs in Toronto

Job Description

Job DescriptionSalary Range - $70K - $85KSUMMARYThe Profit Centre Manager is responsible for creating a luxury bathroom remodeling experience for consumers through Aquavato and The House of Rohl Studio.This position has primary responsibility for managing the team and operations of the business, with Profit and Loss accountability while representing the House of Rohl brand and EMCO culture in the highest manner possible within the marketplace.This responsibility includes selection and development of the sales, design and administrative teams; providing a world class consumer experience while operating within company processes and procedures. The Profit Centre Manager will spend approximately 30% of their time interacting with customers, 50% on team development including recruiting, coaching and training, 15% on report analysis and 15% on store operations.SPECIFIC RESPONSIBILITIES1. Consumer Experience

• Make the Studio “the” destination for consumers seeking to recreate their kitchen or bath environment.
• Develop and motivate store team to ensure that all consumers experience service that is consistent with the Aquavato and THoR brand promise and EMCO core values
• Provide resolution support for consumer situations that are not able to be resolved by sales, design, or support associates.
• Provide frequent and timely feedback to the Studio team regarding their consumer experience performance.

2. Financial Performance

• Deliver World Class Financial Results.
• Develop annual, monthly, and weekly sales objectives.
• Monitor attainment, identify and analyze trends, and provide the necessary tools and objectives to deliver the sales goals.
• Maximize annual team profit sharing
• Develop an annual forecast review that includes market strategy, team development action plans and financial forecasts.
• Continually monitor product mix to maximize gross margins.
• Monitor attainment, identify and analyze spending trends, and provide necessary tools and actions to adhere to operating budgets.
• Approve invoices for all PC expenditures.
• Manage all product inventories and maintain accurate inventory records.
• Manage product return and warranty processes in accordance with all Company standards and procedures

3.PC Operations

• Identify trends and opportunities and implement strategies to improve profitability and consumer experience through changes to product offering, merchandising, staffing, processes, and marketing programs.
• Execute and maintain the visual and merchandising display strategies to ensure proper representation of THoR brand and an enhanced consumer experience.
• Manage the execution of logistics processes established with vendors and distribution.

4. Teammate Management

• Assist in the development and ongoing updates of all teammate position descriptions.
• Recruit and hire studio teammates.
• Oversee both the new-hire and continuous learning of all store teammates.
• Complete performance reviews of all teammates by providing continuous feedback in addition to annual performance reviews.Utilize the Maximizing Performance tools to establish and monitor teammate goals and personal development.
• Complete merit and succession planning tools for all teammates.
• Handle all teammate disciplinary actions including documentation, corrective action, and termination.
• Lead team on the journey to realize the Studio vision through coaching, team meetings, communications, and personal leadership.

5.Marketing and Communications

• In conjunction with our National marketing team develop and implement marketing and communication plans aimed at enhancing the consumer experience and driving profitability.
• Develop and execute merchandising strategies that enhance the consumer experience, drive profitability, and remain fresh and innovative.
• Ensure merchandising and marketing collateral continually enhances the sales and design processes, consumer experience, and PC profitability.
• Build relationships with architects, designers, real estate brokers, contractors, builders and other trades people through direct mail, in-store events and other means.

RELATIONSHIPS AND CONTACTSSupervisory Relationships:Reports to Regional VPReporting Relationships:

• Sales Associates
• Design Associates
• Administrative Support

Organizational Relationships:

• Daily contact with Studio team
• Daily contact with consumers and trade customers (designers, builders, contractors, etc.)
• Daily contact with distributors and vendors
• Frequent contact with other EMCO Profit Centres, Teammates and various support teams

EDUCATION AND EXPERIENCE REQUIREMENTS

1. Minimum of 5 years previous retail management experience.
2. Four-year University degree
3. Previous experience in project sales, kitchen and bath products, and/or home products preferred