RQ08184 - Specialized IT Consultant â€“ Intermediate - Jobs in Toronto, Ontario, Canada, M4C

Responsibilities:

Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
Liaison between users and other team members including Database Administrators (DBAâ€™s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
Identify application defects and assist in complex trouble shooting and root cause analysis
Follow all established Service Management process and identify opportunities for improvement

RequirementsExperience and Skill Set Requirements:Must Haves:

Microsoft Great Plains 2016, 2018
Logibec MMS (Materials Management System)
BSSI HFM (Health Financial Management)
Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets

Nice to Have:

Skill Set Requirements:Public Sector Experience:

2+ years of experience working in the healthcare industry
Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health

Technical Skills:Knowledge and Skills/Experience:

Service Management Skills:

Knowledge of Service Management Processes with 5+ yearsâ€™ experience in supporting remote clients.
Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
Experience with Footprints Ticketing Application

Management and Communication Skills:

Proven track record for building strong working relationships
Strong interpersonal, and verbal and written communication skills
Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
Excellent analytical, problem-solving, and decision-making skills
Ability to apply strong listening skills to facilitate issue resolution
A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

APPLY NOW

RQ08184 - Specialized IT Consultant â€“ Intermediate Related Jobs