Senior Applications Monitoring Analyst - Jobs in Toronto - Hybrid, Ontario, M5H 2N2

Job Description

Who we areJoin Scene+ and be part of Canada #39;s most robust lifestyle loyalty program with over 15 million members and growing! We are a trusted brand, driven by the belief that there #39;s always something to look forward to with rewards for every kind of life. Our goal is to become Canada #39;s favorite loyalty program by nurturing our Members with rewards their way. We #39;re the exciting joint venture of Cineplex, Empire, and Scotiabank, blending the energy, optimism, and atmosphere of a startup with the support of three iconic Canadian companies. With over 100 team members and plans to grow more, we #39;re an emerging, responsive company. We offer collaboration, accountability, challenges, and rewards to everyone who joins us.Our motto isquot;Love what #39;s next, quot; and we believe it applies to your career too. Join us to help evolve the program, collaborate with amazing teams, and love what lies ahead.Who we needReporting to the Director, IT Security, we are looking for a Senior Applications Monitoring Analyst. You will be responsible for administering, upgrading and supporting critical applications and tools that enable but not limited to fraud detection, identity access management, cloud data warehouse, marketing and reporting platforms. You will apply in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and operational workflow.Your goal will be to ensure our fraud exposure is minimized and supporting our business operations and growth.This is a hybrid role, working 5 days over 2 week period in the office.What #39;s in it for youExposure. You want to expand your technical skills by working with a broad range of cutting-edge tools. You want to be part of the process as new in-house systems are deployed. You want to shift your focus to specialize in software and systems administration, including identity provider (IdP) solutions, fraud management tools, and a CRM platform.Career Development. We have a proven history of supporting the growth of our people. Whether you want to take your career in a technical lead or people management direction at Scene+ or one of our parent companies, there is always something to look forward to.As our new Senior Applications Monitoring Analyst, you will focus on:

• Application monitoringamp; support. You will monitor the performance and uptime of critical applications ensuring to minimize any downtime for our customers and colleagues. You will set up and manage monitoring dashboards to detect issues in real-time and perform root cause analysis.
• Upgradesamp; Maintenance. You will be the primary point of contact to plan, schedule and perform regular application upgrades and patches to maintain system security, performance and compliance. You will also collaborate with key stakeholders to ensure application upgrades are compatible within our current ecosystem.
• Administrative tasks. You will oversee user access controls and manage permissions across applications, ensuring compliance with security policies and standards. You will also maintain accurate records of application configurations, upgrades and performance metrics.
• Collaboration. You will work closely with other departments such as Cybersecurity, Fraud, Legal, Marketing and Member services to assist in documenting processes, workflows and troubleshooting guides for knowledge sharing and effective implementation.
• Performance optimization. You will identify and execute on application performance optimization strategies, including software upgrades, tuning and configuration changes. You will establish KPIs to demonstrate target uptime are met and upgrades are made in a timely manner.

You bring:

• The experience. You have hands-on experience with fraud detection, identity access management, datastore management, marketing and reporting tools and are comfortable with learning application configurations quickly to support member onboarding with the right privileges.
• The analytical drive. You are curious and want to find root causes, resolve problems, and prevent recurring issues. You are innovative with excellent problem-solving skills. You have a growth mindset and work to advance your knowledge of the latest operational and technical challenges.
• The customer focus. You prioritize the experience of your customers, operating with a sense of urgency and empathy. You can independently manage multiple ongoing assignments under tight timelines and navigate the demands of stakeholders. You can translate technical concepts for a nontechnical audience and maintain professional communication and patience. You have a demonstrated ability to work in a respectful manner with groups from diverse backgrounds and with diverse experiences.
• You are proficient in scripting languages (e.g., Python, PowerShell) for automation of monitoring and support tasks.
• ITIL certification preferred.

Join us.At Scene+, we cultivate an innovative and collaborative environment. Guided by our values, we aim to exceed the expectations of our partners and members.Member Focus: We prioritize the needs and experiences of our members in everything we do.Teamwork: We believe in the power of collaboration and working together to achieve our goals.Continuous Improvement: We strive for excellence by constantly seeking ways to improve and innovate.Integrity: We uphold the highest standards of honesty and transparency in our actions.Results Driven: We are committed to achieving outstanding outcomes and delivering value.Passion: We are passionate about our work and dedicated to making a positive impact.We offer:Perks: Enjoy a competitive salary and benefits package, performance-based bonuses, and extra rewards from our owners, including discounted rates on mortgages, banking, movies, and more.Warmth: We foster a genuine culture where relationships, knowledge sharing, and creativity thrive.Growth: Working for Scene+ offers exposure to a range of industries represented by our owners and partners. You #39;ll have the chance to work on diverse initiatives, collaborate with cross-company teams, and expand your career path options both internally and with our owners.What you can expect from our interview process:

• A virtual interview with a Talent Advisor discussing your interest in the role and the company.
• A virtual interview with the Director, IT Security to further discuss how your experience aligns with the role and answer any questions you may have about the role.
• A final interview with the Hiring Manager and the Director of ITamp; Fraud. This is your opportunity to ask any last questions about joining Scene+.

Apply now.If you have 70% of what we #39;re looking for and 100% authenticity and passion, express your interest here. Please contact us by email at careers@scene.ca and let us know what accommodations or assistance we can provide you during the application process.At Scene+, we #39;re committed to diversity, equity, and inclusion. We strive to integrate these values into everything we do, from our partners and offers to our teams and interactions. We welcome and appreciate candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Color (BIPOC), the LGBTQ2SIA+ community, and other equity-seeking groups.#LI-Hybrid#LI-DNIPowered by JazzHR