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Job Location | Toronto, Ontario, M5J2M4 |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full time |
Who we areAt illumin, we are transforming the advertising landscape. Our platform offers an integrated space for journey planning, execution, and reporting. It empowers marketers to connect with their audiences in powerful ways through real-time data and easy-to-use visual tools. By seamlessly combining media planning and buying in an intuitive interface, marketers can take complete control of their campaigns, meeting customers wherever they are in the buying journey and maximizing the impact of their ad spend through personalized insights for smarter decision-making.We are at a pivotal moment, evolving into a product-led company with a team of over 100 skilled professionals and new leadership guiding our path forward. By harnessing the power of data, advancing our AI capabilities, and deeply investing in our people, we are preparing for a future that will redefine what’s possible in journey advertising.Our work is guided by two beliefs: that the ability to execute is paramount to success and that we are only as good as our people. As we grow and transform, we are looking for team members (illumineers) who share our bias for speed, delivery over perfection, and an entrepreneurial mindset. Joining us now is a chance to be part of our transformation. Who we needReporting to the Production Support Manager, we are hiring a Senior Production Support Engineer to lead and oversee technical support for illumin, our flagship product, and internal applications. You will take ownership of complex issues, driving timely resolutions and ensuring system stability. Collaborating across teams, you will mentor junior engineers, manage critical support tasks, ensure adherence to SLAs, delivering high-quality service and operational efficiency.This is a hybrid opportunity, working Mondays, Tuesdays and Thursdays on-site in our downtown Toronto office. Our headquarters are located within minutes of St. Andrew and Union subway stations.What #39;s in it for youImpact. You will be a key player in ensuring the reliability and performance of illumin, our flagship product, which is transforming the digital advertising landscape. Your efforts will directly support our clients’ success, ensuring they receive seamless, high-quality service that meets their evolving needs. As part of a highly skilled team, you will be crucial in maintaining a product recognized for its innovation and value.Technical Exposure. You will work across various teams, including engineering, product, DevOps, and client services, gaining insights and experience with cutting-edge technologies like AI, Big Data, and advanced analytics. Working on a platform that drives large-scale, programmatic traffic, you will tackle complex technical challenges, honing your skills in troubleshooting, automation, and advanced support techniques. This is a unique opportunity to work with diverse technologies and continuously expand your technical proficiency.Professional development. You want to grow—your skills, your influence, your career. We push the limits to improve and reach our full potential, individually and as a company. We are committed to building our team’s strengths. You will be supported by your manager and have access to one-on-one coaching with our Chief Empowerment Officer #39;s team. Whether you are interested in advancing within engineering, moving into product management, or exploring client-facing roles, you will have plenty of room to grow.How you will make an impact: