Terminal Manager - Jobs in Truro, NS

Job Description

MBW Courier Inc. (“MBW”), is a Nova Scotia-based company, servicing businesses across Atlantic Canada, offering same day delivery service, direct to consumer delivery, next day delivery service, dedicated service on demand and logistics through its eight strategically located terminals. MBW is part of the Municipal Group of Companies, which is a diversified organization engaged in all major aspects of heavy civil construction, mining, environmental and transportation services within the Atlantic Provinces. MBW is currently looking for a Terminal Manager based out of Truro, NS.Position Summary: As Terminal Manager, you will oversee the efficient operation of all functions within the terminal You’ll be a strategic thinker striving for excellence with customer service levels, employee engagement and financial performance. Duties typically include coordinating freight, verifying, and reviewing paperwork such as bills of lading, assigning responsibilities to employees, enforcing compliance policies, and communicating with customers to provide updates and resolve issues. This position is typically within the hours of 7am-4pm but may require some flexibility to meet operational requirements.Primary Duties and Responsibilities include: Operations:

• Direct supervision of approximately 50 terminal employees.
• Manage the day-to-day operations of the terminal and provide daily support to all employees ensuring quality and budget performance.
• Monitor and direct all pick up and delivery activities, including tracking, routing, and dispatching transportation vehicles.
• Plan and manage the Terminal Capital Budget for each fiscal year, ensuring the effective use and allocation of asset resources.
• Ensure the cleanliness and maintenance of physical property through regular inspections and preventative maintenance programs.
• Hire, train, and develop a strong terminal team. Ensures employees have the skill level, training, experience, and knowledge to perform their job functions and responsibilities in accordance with the Company’s standards, legislation, and contract obligations.
• Schedule staff efficiently to ensure customers’ needs are met and seasonal fluctuations in business are addressed.
• Establish and communicate performance standards and objectives; conducts performance appraisals.
• Formulate both short-term and long-term goals and action plans in conjunction with the Senior Operations Manager/Director.
• Monitor budget and operating metrics while diagnosing and improving methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.
• Conduct regular self-audit exercises to evaluate and confirm compliance with all company and regulatory policies and procedures.
• Conduct regular employee meetings, keeps staff informed of current or potential problems, changes, new developments and to provide two-way communication to review processes and resolve issues.
• Monitor department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity.
• Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently.
• Coordinate with maintenance to ensure preventative maintenance on equipment is performed in a timely manner.
• Perform route audits to ensure safe and efficient procedures are followed; identify possible training needs, route efficiency and coach drivers and helpers.
• Monitor and manage the GPS system for idling and engine off time.
• Review and address productivity issues.
• Approve timecards/ Pending Payroll
• Liaise with customer service to expediently resolve customer issues.

Health, Safety and Environment:

• Monitor and ensure that employees are performing their functions safely and productively. Makes recommendations for changes or improvement, as needed, to prevent accident(s) or injuries.
• Responsible for ensuring that the operation complies with a variety of federal and provincial laws that regulate the trucking and transportation industry, including regulations governing drug and alcohol testing, driver qualifications, hours of service, employee safety and health standards, vehicle safety standards and transportation of hazardous materials. Terminal managers must ensure drivers are aware of and comply with these rules
• Ensure implementation and compliance of the Company’s HSE policies, procedures, and regulatory requirements.
• Work with the Environmental Health and Safety team investigating and conducting root cause analysis of safety and incidents.
• Ensure Safety Committee is in place, meets monthly, takes part in the meetings, and that they receive all required training.
• Assist in accident and/or injury investigations, or property damage claims to ensure timely reporting and resolution

Leadership:

• Effectively communicates the Company’s strategy, objectives, and expectations to your operating team employees.
• Ensure that fair and full implementation of the Company’s policies and practices are in place.
• Work as a member of the management team driving improvement initiatives that create a consistent and aligned organization.
• Anticipate problems and challenges and provide leadership in creating innovative solutions to achieve organizational objectives.
• An active participant within the management team in identifying and developing new opportunities for business growth.
• Build and maintain positive working relationships with clients; focused on developing long-term partnerships with existing customers to maximize long-term gains.
• Ensure that the Company’s resources (labour, materials, equipment, time, and facilities) are used in the most cost-effective way.

Required Knowledge, Skills, Abilities, Education, and Experience:

• 5-7 years of supervisory/management experience required;
• Must have a good understanding of the trucking/courier industry;
• Practical experience using the Microsoft office suite;
• Experience using a digital scanning platform for order tracing and delivery;
• Must be well-versed in supply chain management and fulfillment;
• Strong communication and negotiation skills;
• Willingness to work in a team environment;
• Able to pro-actively problem solve, prioritize and redefine priorities when necessary;
• Time management skills;
• Working safely is a condition of employment.

A competitive salary and comprehensive benefits and pension package are offered with this position along with opportunities for advancement and training and development.We are an equal opportunity employer that encourages all interested candidates to submit a detailed resume.We would like to thank all those who apply; however only those selected for an interview will be notified.Job Type: Full-timeBenefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• On-site parking
• RRSP match
• Store discount
• Vision care

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Management: 5 years (required)

Work Location: One locationQuick Apply

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