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| Job Location | Ucluelet, BC |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Salary: $23.00/HourlyJob Type: Full Time, PermanentStart Date: As soon as possibleLanguage: EnglishMinimum Education: High SchoolPositions Available: 1NOC Group: Hotel Front Desk Clerks (6435)NOC Job Title: Superintendent Of Services - HotelExpires in 119 daysExpires: 2022-03-14Posted: 2021-11-15Last Updated: 2021-11-15Job Location(s)596 Marine Dr. PO Box 310Ucluelet, British ColumbiaV0R 3A0, CanadaJob DescriptionFront Desk SupervisorBlack Rock ResortSkills:o Exceptional Customer Serviceo Strong Leadership Skillso Ability to Multi-Tasko Flexibility & Patienceo Excellent Verbal, Listening, and Written Communication Skillso Ability to Maintain High Service Standard in Pressure SituationsJob Outlineo Train, schedule, supervise and mentor Guest Service Agents and Night Auditors.o Use property management software to check in/out guests, maintain hotel information, and generate reportso Provide guests with information about Black Rock Oceanfront Resort and the surrounding areao Be an ambassador of the Hotel by taking ownership of the lobby and surrounding areas and greeting/welcoming each guest with a genuine interest in making their stay memorableo Exceed guests’ expectations by providing exceptional customer service, maintaining a professional attitude, and being creative in order to satisfy guest requestso Communicate with Housekeeping and other departments to ensure seamless co-ordination and proper follow-througho Answer telephone calls and respond to enquiries and bookings, forward calls to appropriate associateso Maximize hotel revenue opportunitieso Develop and Maintain Standard Operating Procedureso Conducts daily briefing with associates to update them on changes, special programs, motivational ideas, etc.o Calmly and diplomatically resolves and reports all complaints and guest requests.o Reinforce associate appearance and grooming.o Monitors door service and driveway controlo Staff accommodation available and extended benefits (after 3 months)Education/Experienceo Completion of High Schoolo Minimum 2 Years Hospitality Experience – Guest Services/Front Desk/Bell/Conciergeo Education in Tourism and Hospitality an AssetHow to ApplyExpiring: Mar 14, 2022Email: fkennington@blackrockresort.comQuick Apply