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customer service agent - Jobs in Upper Brookside, NS

FineLine Tube Products
Job LocationUpper Brookside, NS
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Work setting

  • Rural area
  • Retail/wholesale establishment/distribution centre
Tasks
  • Access and process information
  • Address customers complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Perform general office duties
  • Receive and log complaints
  • Receive payments
  • Sell merchandise
  • Resolve product and service related problems
  • Consult with clients after sale to provide ongoing support
  • Assess clients needs and resources and recommend the appropriate goods or services
  • Conduct sales transactions through Internet-based electronic commerce
  • Troubleshoot technical problems related to equipment
Computer and technology knowledge
  • Database software
  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • Programming software
  • Accounting software
  • Database management
  • MS Office
Sales experience
  • Manufacturing and industrial products
Transportation/travel information
  • Own transportation
  • Own vehicle
  • Public transportation is available
Work conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Repetitive tasks
  • Tight deadlines
  • Work under pressure
  • Sitting
Personal suitability
  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
Health benefits
  • Dental plan
  • Health care plan
  • Vision care benefits
Long term benefits
  • Group insurance benefits
  • Life insurance
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