IT Technical Support Representative - Jobs in Upper Nine Mile River

Job Description

Who we are:NOVONIX is a leading battery technology company revolutionizing the global lithium-ion battery industry with innovative, sustainable technologies, high-performance materials, and more efficient production methods. We manufacture industry-leading battery cell testing equipment in Canada and we’re growing our high-performance synthetic graphite anode material manufacturing operations in the United States. Through advanced R amp;D capabilities, proprietary technology, and strategic partnerships, NOVONIX has gained a prominent position in the electric vehicle and energy storage systems battery industry and is powering a cleaner energy future.What we offer:Competitive salary, benefits, and paid time offSmart, collaborative team membersA chance to reduce the carbon footprint and work toward a cleaner energy futureRole summary:This person will report directly to the IT Systems Administrator and will provide technical assistance, answer user questions, and assist users by troubleshooting problems with computer hardware and software. In the role of IT Technical Support Representative, you will be joining a world-class Information Technology team that is delivering innovative solutions to tough problems. This position is fully onsite, alternating between our Dartmouth and Bedford offices, generally working Monday through Friday, dayshift hours. Responsibilities include:Identify, investigate, and resolve user problems with computer software and hardware.Perform hardware and software installations, configurations, and updates as needed.Field support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and other technical needs.Maintain and follow documentation for hardware, software, inventory, and support issues.Consult with users to determine steps and procedures taken to identify and resolve the problem.Apply knowledge of computer software, hardware, and procedures to solve problems.Guide users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.Collaborate with other staff to research and resolve problems.Collaborate with programmers to explain errors and/or recommend modifications in programs.Arrange services from software or hardware vendors to repair or replace defective products.Maintain knowledge of technology, innovations and trends.Other duties as assigned You are:A professional with education in computer science (or related field) or experience with customer technical supportA highly motivated self-starter who takes initiativeA problem solverAn effective communicatorRelentless in pursuit of customer satisfactionComfortable working and thinking independentlyComfortable working and collaborating with teamsWilling to go the extra mile to get the job done and satisfy customers/stakeholdersAble to research technical support issues and test resultsAble to explain technical issues/jargon to technical and non-technical customersProficient supporting personal computers and Microsoft WindowsProficient in Microsoft 365 and Active Directory Extra awesome if you also have: A bachelor’s degree in Computer Science or a related field3+ years of experience in customer technical supportTechnical support certifications such as A+Microsoft-specific certificationsExperience supporting Linux or Mac operating systemsExperience supporting mobile device managementExperience working with network, server, or cloud technologiesExperience with cybersecurity solutions and best practices One dream. One team. One NOVONIX. Learn more:Check us out at www.novonixgroup.com Diversity statement:At NOVONIX, we cherish the value that diversity brings and believe that it makes our teams stronger and better able to serve our industry. We’re committing ourselves to inclusivity by building a company that embraces different backgrounds, perspectives, and skills. If you see a job posting you believe you would excel at, but don’t meet 100% of the qualifications, we’d still love to hear from you. Just make sure to include a cover letter and explain why you’d be a great fit for the job. As an equal opportunity employer, we want to make sure everyone gets a fair chance. NOVONIX prohibits discrimination and harassment of any type regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.