Technical Account Manager - Jobs in V6G2V3 Vancouver British Columbia

Job Description

LōD Technologies is hiring a Technical Account Manager to support and grow our customer relationships. In this role, you’ll be the go-to technical point of contact for a portfolio of accounts — helping new customers onboard, supporting their needs, guiding feature adoption, and ensuring they get consistent value from our platform.This is a high-impact, customer-facing role at the intersection of technical support, onboarding, relationship management, and product feedback. You #39;ll collaborate closely with engineering, product, and sales — acting as the voice of the customer and a key partner in our growth.What You #39;ll Be Doing

• Own the onboarding process for new customers — from setup and training to first success

• Respond to technical questions and troubleshoot issues as they arise

• Act as the main point of contact for assigned accounts — driving engagement, usage, and satisfaction

• Monitor account health and proactively identify risks or opportunities

• Guide customers through product updates, feature rollouts, and best practices

• Collect feedback and feature requests; communicate them clearly to product and engineering

• Coordinate cross-functionally to resolve issues quickly and accurately

• Assist with renewals, expansions, or sales conversations where needed

RequirementsWhat We #39;re Looking For

• 3–5 years in a customer-facing technical role (TAM, solutions engineer, customer success, or support)
• Either located in Eastern Time Zone or comfortable working Eastern Time Hours

• Comfortable working with technical products, APIs, and operational teams

• Strong communicator who can explain complex ideas clearly to different audiences

• Organized and proactive — able to manage multiple accounts and competing priorities

• A team player who collaborates well across product, engineering, and sales

• Bonus: Experience in infrastructure, energy systems, data centers, or B2B SaaS

BenefitsWhy Join UsJoin us at an exciting early stage, where you #39;ll have the opportunity to shape how we support and expand our customer base. As the company grows, so can your role—whether in advanced technical support, customer success leadership, or a hybrid TAM-sales position. Our centrally located Coal Harbour office offers a modern, thoughtfully designed workspace, along with complimentary breakfast three days a week and lunch twice a week, fostering a collaborative and dynamic work environment.If you love solving real problems for real users and want ownership from day one, we’d love to talk.