12598 - Program Coordinator - Jobs in Vancouver, BC

Job Description

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.Summary:The Program Coordinator leads a team of Case Managers to achieve program outcomes, and is responsible to provide daily operation support, such as client recruitment, researching practical resources, assisting in-group facilitation, providing emotional support/debriefing, accompanying Case Managers to attend home visits, and compile narrative reports and statistics as required.Employment: Temporary Full-Time (October 31, 2022 to August 31, 2023Reports to: Regional ManagerKey Duties & Responsibilities:

• Provides support to ACT Case Managers on recruitment through outreaching to at-risk/vulnerable immigrant and refugee families/youth
• Supports ACT Case Managers on conducting comprehensive intake, eligibility and needs assessment
• Provides support to ACT Case Managers on wraparound meetings
• Provides support to ACT Case Managers on conducting home visits when necessary
• Liaises and works closely with community agencies and partnering agencies
• Provides support to ACT Case Managers on conducting life skills, literacy and essential skills group sessions for clients
• Provides daily practical resources and support to ACT Case Managers
• Facilitates crisis interventions to effectively address immediate crisis situations
• Debrief with ACT Case Managers on crisis situations and/or clients’ situation
• Work collaboratively with other ACT Program Coordinators
• Provides statistical and narrative information for the Regional Manager to complete the reports
• Ensures all services meet the accreditation standards
• Cover ACT Case Managers’ tasks when ACT Case Manager is absence
• Ensure ACT Case Managers maintain up-to-date case record and group record
• Maintains statistical records for accountability, funding application/report and program development purposes
• Attends case conferences, supervision and team meetings regularly
• Attends division staff meeting and training opportunities as required
• Works closely with staff members of other S.U.C.C.E.S.S. divisions/offices in providing joint support to individuals and families
• Performs other tasks as assigned by Regional Manager

Qualifications & Experience:

• Bachelor degree or Diploma in Social Sciences, Human Sciences or related discipline
• Two (2) years of family/youth work experience
• Demonstrated knowledge about local community resources for at-risk/vulnerable immigrant population
• Experienced in conflict resolution, case management and basic counselling skills
• Experienced in conducting workshops
• Demonstrates strong understanding on case planning and case management principles and techniques
• Demonstrates good knowledge of issues vulnerable immigrant families and youth are facing, including social, cultural, emotional, mental health, health and sexual orientation issues
• Demonstrates language and cultural proficiency that is applicable to the various source countries of vulnerable populations in their service area
• Demonstrates knowledge and experience in cross-cultural communication and service methods appropriate to clients with low literacy and low English skills

Job Skills & Abilities:

• Excellent verbal and written communication skills in English with at least one second language to perform language-specific service
• Excellent in interpersonal and communication skills
• A good team player with internal and external stakeholders
• Ability to deal effectively with people from diverse backgrounds
• Ability to make sound judgements
• Excellent program planning, time management and organizational skills
• Proficiency in the use of Microsoft Office Suite and basic internet skills
• Ability to perform home visits and outreach
• Multitasking and flexible

Other Requirements:

• Criminal Record Check Required – Vulnerable Sector
• Eligible to work in Canada
• Flexible to work on evening, weekends and holidays
• Need to travel occasionally
• Need to attend to crisis intervention which may extend beyond the normal office hour occasionally

About S.U.C.C.E.S.S.:S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.Interested candidates please apply online by 11:59pm October 28, 2022.While we appreciate all applications, only those selected for an interview will be contacted.Quick Apply

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