Application Support Analyst - Jobs in Vancouver, BC

Job Description

Our BusinessFISPAN is an Enterprise SaaS FinTech start-up that allows for banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred operational software. Founded in 2016 by respected and renowned entrepreneur Lisa Shields, FISPAN is on a mission to create the best product in the FinTech industry, and fundamentally change the way that companies bank. Being the market leader in ERP-banking, we work with the world’s Tier 1 banks with assets exceeding up to $3T, including J.P. Morgan Chase.With our rapid growth and global expansion, we are looking for dynamic and passionate individuals to join our team and inclusive culture. FISPAN recognizes that the differences in each of us is what makes FISPAN a different kind of business. Being a Vancouver based start-up, our modern and scenic office is located in downtown’s historic Marine Building. The interview process for this position will be entirely remote, with the expectation that the successful candidate will begin remote and eventually transition to working out of the Vancouver office once normal operations resume.QualificationsA graduate with a diploma or degree of a recognized university related to discipline or studies of computer science and/or software development.You have a minimum of 3 years of work experience in application support, software development, and/or DevOps.Familiar with software engineering processes and software development lifecycle.You are proficient in the Java programming language, familiar with cloud and Linux/Unix environments..A critical thinker.Passionate about operations and support experience.A technology-oriented person with experience working with a customer-facing technical team.Willing to learn — technology, business, finance, entrepreneurship.Knowledge of JavaScript is an asset.Key ResponsibilitiesWork closely with Operations and Engineering teams.Accept assignments from the team lead.Share your knowledge with your teammates in their journey for smooth operations and excellent support.Apply your knowledge and experiences for defects, troubleshooting, triaging, etc and improving them.You will be building monitoring tools and alerting. We have a beautiful modern stack of technologies that makes this process enjoyable and rewarding — check our tech stack here https://stackshare.io/fispan/fispan.Why Work With UsExperienced teamOur CEO’s previous venture, Hyperwallet, was purchased by Paypal and ranks as one of the largest Canadian acquisitions! All of our Co-Founders are seasoned professionals within their field. Join our team to build your network and engage in mentorship opportunities.Start-Up EnvironmentFISPAN’s start-up nature implies autonomy and leadership over projects. Our employees hold a higher level of responsibility and are presented with various hands-on opportunities from the get-go. We want our team to reach their full potential and career aspirations.Rich CultureWe understand that personal growth happens on multiple levels, which is why we encourage a work-life balance to have family time, explore new ideas and develop hobbies. At FISPAN, you can also expect various (virtual) company-wide events and clubs to drive engagement.PerksOur prime downtown Vancouver office is close to a Skytrain, prestige shopping, and coastal views. FISPAN employees have access to our building fitness center and amenities, fully stocked cupboards, weekly team lunches, and daily coffee runs. We also set our employees up for success by providing the most modern MacBook and Apple equipment.Compensation & VacationFISPAN offers industry-researched and competitive pay, annual compensation reviews, options, incentive plans, and health & wellness benefits. Also, enjoy four weeks accruing vacation per annum. We believe in rewarding our driven and hardworking team.Diversity, Equity & InclusionAs FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. This starts in the recruitment process. All job postings are first evaluated in a gender decoding platform to ensure fair candidate pools. Human Resources and hiring managers also engage in blind-hiring and resume review practices to ensure we are being objective and mitigating any potential biases.FISPAN’S underrepresented groups stand at over 50% with an equal gender balance in our upper manager team, as well. Notably, this position is within the Operations department which has over 50% female and underrepresented groups representation. We aim to make FISPAN the best place to start, explore, and grow a career for everyone.