Assistant Supervisor - Fingerprinting Services - Jobs in Vancouver, British Columbia, V6C 2T5

Job Description

Our StoryCommissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country.Commissionaires provides security services for over 200 sites and are located in over 110 communities across the province. Our client base runs from the Federal Government to local municipalities, airports, industrial sectors, and commercial/residential buildings.Our guards are not only behind the scenes providing security and access control, but front and centre providing valued customer service to the public.As the Assistant Supervisor - Fingerprinting Services you will be contributing to the financial success and growth of the organization through the provision of our Fingerprinting Services to our clients, security professionals and general public. Your key responsibilities will be to coordinate and administer the day to day activities of the fingerprinting services office.This position is based in our Vancouver office with occasional work in our Surrey Central Mall location. This position will see you working Monday to Friday 8am till 4pm, but with flexibility to cover 9.30am till 5.30pm in Surrey.Payrate $24.50/hr then $26/hr after 6 months training period.What’s in it for you:

• Health and Dental benefits
• Enrollment in our discount program
• Opportunity for growth
• Work for a reputable and nationally known company
• A challenging yet rewarding role within a great team

You’re a good fit if...

• You can lead and support a small team of fingerprinting clerks, assisting the department supervisor as needed
• You have strong self-management, organization and entrepreneurial skills
• Thrive in a customer service role
• Enjoy meeting and greeting new people every day
• Excellent verbal and written communication skills

Some of your responsibilities include:

• Efficient delivery of all fingerprinting service offerings including; police clearances, public works clearances, Pardonsamp; Waivers Services service and future new offerings
• Ensures that applications are completed accurately
• Liaises with various institutions and organizations relating to clearances and fingerprinting issues
• Ensures the security and privacy of all documents
• Documents all services for invoicing purposes
• Ensures accurate handling of all financial transactions
• Liaises with fingerprinting lead division as required (Ottawa)
• Contributes to the success of the department by maintaining general operations
• Liaises with Supervisor/Management regarding the day-to-day operations of fingerprinting services
• Investigates and resolves problems as required.

Must-Haves:

• 2 years’ experience in a customer service, retail and/or security role
• Ability to successfully complete security clearances (Public Works level 2, requires 10 years in Canada)
• Excellent verbal and written English communication skills.
• Willingness to travel between our Surrey and Vancouver offices
• Professional interpersonal and customer service skills
• Ability to prioritize, multi-task and work under pressure in a dynamic environment
• Strong attention to detail and problem solving skills
• Strong administrative skills

Nice-to-haves:

• Previous experience working in a security related industry and issuing security clearances
• OFA 1
• Having a BC Driver’s license in good standing is an asset.
• Multiple language skills would be an asset

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