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Belldesk Supervisor, Full Time - Jobs in Vancouver, British Columbia

FAIRMONT
Job LocationVancouver, British Columbia
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionWhat you will be doing:Reporting to the Bell Captain, the Bell Services Supervisor will support their manager in ensuring the smooth and efficient operation of Bell Services, Door, and Valet Services. The Bell Services Supervisor will ensure that all standards, procedures, and guest satisfaction goals are consistently met or exceeded. Key responsibilities include:

  • Maintaining a high level of professionalism in all aspects of job performance.
  • Ensuring guests are warmly welcomed, recognized upon arrival, and provided with appropriate assistance.
  • Ensuring adherence to Fairmont standards, procedures, and practices (LQA, Forbes, etc.) by delivering high-quality colleague training, monitoring performance, and offering ongoing coaching.
  • Taking ownership of creating personal connections between colleagues and guests, fostering emotional luxury.
  • Addressing guest concerns promptly, logging them, and notifying the appropriate departments for timely resolution.
  • Reviewing upcoming arrivals and departures, including valet, tour groups, FIT guests, and more, to ensure seamless operations.
  • Supporting labor productivity goals by adjusting staffing levels to meet business demands, and assisting with the preparation of the weekly schedule and biweekly payroll.
  • Enforcing policies to protect guest belongings and hotel property, while ensuring regular maintenance of equipment, including hotel vehicles, bikes, and bell carts.
  • Promoting positive colleague relations by maintaining an environment of open communication, trust, and mutual respect.
  • Performing any other tasks as assigned by management.
  • Availability for shift work, including weekends, mornings, and evenings.

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