Client Service Representative - Jobs in Vancouver, BC

Job Description

Marsh is seeking candidates for the following position based in the Vancouver office:Client Service RepresentativeClient Service Representatives are responsible for the growth, profitability and client satisfaction of a book of business containing complex priority accounts. This role contributes to revenue retention and revenue growth by assisting in the implementation of insurance solutions that meet clients’ needs. The individual will provide support to clients and client facing professionals within the team, managing and developing client relationships and acting as the client's trusted advisor. A linchpin role for account service.What can you expectIn this role you can expect to be part of an amazing, high achieving team that embraces change and looks for new ways of doing things.You will work closely with client executives, markets and clients, managing the account workflow, ensuring a top tier client experience that exceeds expectations.You will be given the opportunity to try new things, challenge yourself and grow your skills and your career all while learning from and contributing to your team.What is in it for youMarsh Canada offers competitive employee benefits and a thriving culture to bring your authentic self to work. We are a company with a strong Brand and strong results to match. We offer a culture of internal mobility, collaboration and valued partnership with HR from the business.Employee Resource Groups that provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.Competitive pay (salary and bonus potential), Full benefits package – starting day one (medical, dental, vision, STI/LTI, life insurance, RSP (Retirement Savings Plan or TFSA (tax-free savings account.).Generous Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan. Benefits coverage starting Day 1.Flexible Remote Working & Workplace Schedules (Remote work only during Covid-19 pandemic).We will count on you to:Pre and Post RenewalAssist with the collection of renewal information from clients and underwriters.Assist in producing client proposals, analysis and presentations.Assist team in coordinating work with Client Support Services (CSS) – such as certificate of insurance issuance, binder issuance, invoicing preparation and preliminary policy review activitiesPrepare premium allocation and risk allocation for billing and taxation purposesManage the billing and accounts receivable activity on assigned accounts.Prepare Summary of InsuranceOn Going Basis:Complies with Marsh Professional Standards to ensure quality service to all clients including file maintenance and computerized files.Reporting of claims as required.Review of less complex insurance contract clauses.Interact regularly with colleagues/managers, clients, underwriters and premium financing companies.As needed - participate in client meetings, underwriter meetings, and group presentations.Possess a good knowledge of the client’s operations and insurance programs.What you need to have:Post-secondary education or 1-2 years of equivalent work experience.BC General Insurance License level 1;Detail oriented with good computer skills with proficiency in email, word processing and spreadsheet software (excel skills key), as well as working knowledge of presentation software.Excellent verbal and written communication skills.Results oriented with a strong client service focus.Ability to work independently and within a team-based environment.Strong organizational skills in prioritizing work, multi-tasking and consistently meeting deadlines.What makes you stand out:Strong interpersonal skills enabling positive interactions with employees, management and clients.Possess a solid understanding of basic property/casualty insurance principals and risk management concepts.A profound sense of work organization and rigorous adherence to deadlines.A great team spirit.An ability to adapt to change and a willingness to question the status quo in order to improve the work environment.Excellent computer skills including proficiency in the Microsoft Office suite.In accordance with applicable legislation, Mercer will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact TANA@mmc.com.Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.#LI-FP2