Co-op, Onboarding Specialist [September 2022 - April 2023] - Jobs in Vancouver, BC

Job Description

Whats Bench Check us out in Medium, Betakit, Financial Post, Perkins + Will, our Instagram, and our Blog.We acknowledge that Bench headquarters is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.Businesses need to understand their financial performance, but for many smaller ones, this means a trade-off between managing their books and running their businesses.Our mission is to make a profound difference in the quality of life of one million people. From creatives to chiropractors, Bench helps thousands of small business owners and entrepreneurs master their financial lives. Because understanding your finances should be three things: simple, effortless, and affordable.Were growing fast, and were looking for exceptional people to join us on this incredible journey. Check out our culture guide to learn more about what its like to work at Bench and read more about our business here!What does the Onboarding Team look likeThe Onboarding Team is laser focused on client experience and focuses their attention on setting clients up for a successful relationship with Bench. As a member of this team, youll play a key role in working with our new and current clients as they prepare for Tax Season by ensuring their accounts are properly optimized and setting clear expectations that will allow for seamless bookkeeping moving forward.What youll get up to:

• Own a portfolio of clients and work with them to optimize their accounts and set them up for a successful tax season.
• Contribute to value driven initiatives for Bench and small business clientele
• Communicate directly with entrepreneurs to better understand their business needs and listen to their feedback.
• Organize internal stakeholders to provide solutions for client issues.
• Grow your tech skills by managing your workflow using software tools like SalesForce, SalesLoft, RingCentral, Google Sheets, and the Bench App.
• Help identify opportunities for growth & innovation in Operations and beyond!

What youll need:

• At least 1 year prior experience in Customer Success or Customer Service, preferably at a SAAS company
• Client-first Mentality: The best reps on our team go the extra mile for our clients and will take the extra time to ensure that the clients needs are addressed properly. This means digging deep into client issues and providing clear solutions that will positively impact the clients experience.
• Communication: Youll quarterback a hefty portion of the client relationship so clear and concise communication (verbal and written) makes sure were efficiently passing messages between clients and internal stakeholders.
• Organization: Members are responsible for self-organizing and tracking the whereabouts of every client in their current portfolio, at all times. The ability to organize your workflow, create efficiencies, and prioritize work allows reps to widen their impact across our client base. Multi-tasking and time management lead to strong results on the team!
• Youre currently enrolled in a co-op program through your school.

It could be an even better fit if you are:

• Agile: Youll be supporting process iterations with respect to the onboarding team and, as a result, will need to adapt to new situations, workflows, and client problems. Fast learners who can pivot quickly and people who have experience working in fast-paced environments are a major plus!
• A Creative Problem Solver: Were always dealing with the next problem and we love having creative thinkers who challenge the status quo. Candidates whove helped build systems from scratch will have a major impact.
• Resilient: We are looking for team members who are able to experience the highs and lows of being a part a startup. Not every workflow is a success, and your willingness to fail is a major piece of how we continue to progress. Candidates should always have their end goals in mind, and be comfortable working in an environment where targets are challenging.
• Experienced using CRM tools such as Salesforce, Jira, and Slack

What youll get:

• This is a full-time co-op position from September 2022 - April 2023.
• At Bench we share information freely and openly whenever possible, and this role pays an annual base salary of $44,400, with $5,000 in variable pay, for total on target earnings of $49,400, prorated for the length of your contract.
• In addition, we offer an extended benefits package that includes paid vacation, unlimited paid flex days, and full health, dental, and vision.
• Youll get unlimited access to Inkblot Therapy, our virtual counselling service to support mental wellbeing, and Bravely, our confidential, on-demand, 1:1 professional coaching service.
• Bench has a number of Affinity Groups - groups of people who have shared identities and experiences! The purpose of these groups is to support underrepresented Benchmates and amplify their voices.
• Bench is a fully remote organization and were open to hiring folks in following provinces: British Columbia, Alberta, Ontario, New Brunswick, and Nova Scotia.
• Youll have access to our Home Office Setup Fund, to ensure that you have everything you need to work comfortably from home, from day one.

Everyone has their own unique talents. Even if you dont meet 100% of the qualifications outlined above, tell us why youd be a great fit for this role in your application.We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that without you, we are all less. At Bench, we dont stand for tokenism. We stand for representation.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected