COE Industry Manager - Jobs in Vancouver, BC

Job Description

At Mercer, we promote a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and professionally – regardless of who you are, what you look like, where you were raised or born, who you love or what your religious beliefs are. You are welcome here.Mercer’s Careers Team is seeking a Principal or Senior Associate – Canada Energy Industry Relationship Manager in Western Canada (Calgary or British Columbia)What can you expectMercer's Career Consulting and Products business helps our clients around the world engage their talent to drive business performance. Career Products Industry Relationship Managers lead specific industry external and internal relationships to drive and retain revenue. The position is responsible for all client activities on assigned products or industry products, including product/project research, strategic marketing, client management, new product idea generation and revenues/sales.Client Management – Builds and maintains strong relationships with internal and external clients to gain perspectives on how to enhance/improve future products aligned with the industry, introduce or cross sell new products and services (i.e., consulting, mobility etc), and meet industry and market needs. Educates both internal and external clients on Mercer’s solutions/products with a focus on how they add value to industry segment and revenue growth. Coordinates post survey conferences/meetings for clients, contribute to agenda and conducts presentations. Develops new business by responding to RFP’s or expanding existing business through marketing or product/service enhancement. Works to expand relationships with clients.Handles complex client negotiations in providing solutions to clients. Responsible for contract renewals with client groups through negotiation, pricing increase, and the contracting process.Revenue and Sales - Monitors product sales and revenues, and looks to explain underlying reasons for growth, decline or linear YOY revenue numbers. Has new revenue and retention goals as appropriate for the industry.Responsible for custom scoping and new work in coordination with Product Management and CST. Responsible for reporting on participation and other revenue indicators in order to adjust marketing and solicitation efforts as needed (reports generated by Career BI and NA CST).Industry/Product Strategy – Serves as the leader of a specific industry (or in some cases, industries). Sets mid to long-term strategy for industry in conjunction with Mercer’s overall industry focus, and provides input into product roadmap to align with overall strategy. Responsible for meeting profitability and revenue growth goals for assigned industry. Co-creates value added services and insights for the survey product lines (i.e., white papers, op-eds etc).Jointly responsible for Commercial Plans for industry with Product Management and Indirect Marketing, with presentation to leadership.Product Planning and Development - research and analyze market conditions to identify key competitor and consumer trends. Identify opportunities for product innovation and product enhancements as well as opportunities to streamline or sunset products. Be able to articulate market requirements and opportunitiesClient Support – Defines the support model for clients in the industry and uses reports from NACC and other to inform model. Co-ordinate market research to track customer and end-user feedback and use this research to inform industry strategy, product refinements and ongoing product development. Will assist with survey participation follow-up.Responsible for webinars and supporting sales demos. Escalates product support requests that cannot be resolved by NACC or Product Manager (i.e. global). May be responsible for compliance/E&O reporting.Collaboration – The success of this role relies on collaboration and partnership with Career Product Management and other lines of business (e.g., Career Services). Regular meetings will be required to maintain alignment and ensure the success of products and services.What’s in it for youThe opportunity to work with some of the smartest and most energetic people in the industry, who will nurture, challenge and enable you. Our culture is about performance, growth and learning.A dynamic, collaborative and inclusive culture, where diversity is embraced – and you are celebrated and appreciated for who you are.The opportunity to network, share views, and learn from others by getting involved with our Business Resource Groups: PRIDE, Women@Mercer, Racial & Ethnic Diversity and Rising Professionals Network.The chance to make a positive difference in your local community by using your paid time off to volunteer through events organized by Mercer Cares, our community outreach and volunteerism Business Resource Group.A huge variety of virtual learning and development resources to support your personal and professional growth.Competitive rewards supporting your financial future, including compensation, retirement savings, stock purchase plan, and more.A comprehensive benefits program, including resources to support your wellbeing.We will count on you to:As the Energy Industry Relationship Manager in Career Products, you will work with a broad range of energy clients and in a dynamic environment, helping to support client business needs and translating those business needs to new/improved Mercer products.You will build relationship across the industry to understand challenges and engage with clients and Mercer teams to apply that knowledge to our business strategy.Bring a point of view to client teams and internal Mercer teams on a variety of issues.Structure, direct and review presentations and reports; work closely with other Mercer team members to finalize client deliverables.Peer review client messages and deliverables.Conduct product-related meetings internally and with clients.Participate in business development by attending sales calls, preparing project proposals and responding to Requests for Proposals (RFPs).Keep a pulse on current Canadian energy compensation, governance and market trends through both client work and Mercer intellectual capital.Partner with colleagues to develop and distribute further intellectual capital, including white papers and other materials pivotal to solidifying Mercer’s position as a global thought leader.Play a key role in the coaching and development of team members.What you need to have:Minimum 6 years of relevant work experience in consulting, total rewards, compensation, account managegment preferred.Experience analyzing data to evaluate and compare and make recommendations.Excellent organizational, interpersonal, verbal and written communication skills and ability to manage multiple projects or products simultaneously with strong attention to detail.Strong analytical skills, both quantitative and qualitative, and a solid background in Excel.Flexibility, adaptability and the ability to work under tight deadlines or changing client needs.What makes you stand out:BComm, HBA/MBA, Energy industry experience and relationships,CFA or CPA designations are an asset.Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.me.mercer.com/. Follow Mercer on Twitter @Mercer.Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.#LI-NC