Collections Officer - Jobs in Vancouver, BC

Job Description

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.Collections Officer (12-month Temporary Position)**As an internal employee, please refer to myCoast Applicant Guidelines before you apply for an internal career opportunity.**Location: VancouverJob Type: Full TimemyWork Options: In-person, Remote, HybridWhats the jobAs the Collections Officer, you are responsible for effectively controlling delinquency and minimizing potential losses to Coast Capital Savings (CCS). You will exercise sound judgment in balancing risk with the probability of recovery, collect past-due arrears payments and assist with restructuring amendments, and be responsible for identifying and reporting possible fraudulent accounts. Also, you must assess and request repossession and organize transport, remarketing and sale of the asset.What youll get to do:

• Administer bank drafts and wire payments, retail auto and equipment loan insurance claims, payment suspensions or deferrals.

• Collect and review delinquency of all retail auto & equipment leasing, 3rd party collections and suspicious activity.

• Receive and review bankruptcy and related documents from debtor assistance programs. Prepare and file relative forms.

• Make recommendations to the Manager concerning the appropriateness and effectiveness of existing policies and procedures. Assist with research and development for recommended changes to policy and procedures for CCS.

• Must be current on industry trends and current market fraud trends to mitigate CCS risk when collecting on delinquent and fraud accounts.

• On bankruptcy documents received from Trustees, assess documentation and plan the next course of action with the Collections Manager

• Investigate early defaults and suspicious activity identifying fraudulent transactions such as closed accounts & first payment defaults. Work closely with Corporate Security to investigate, follow up, and ultimately recover potential fraud losses.

• Initiate collection action on retail auto & equipment delinquency over 35 days past due by established collection policies, procedures and time constraints.

• Locate and contact individuals by telephone, email and letter to discuss and establish repayment options.

• Accurately document all telephone calls using standard abbreviations or memos, as appropriate in the collection system.

• Verify and update customer information and maintain customer records in the collection system

• Prepare and recommend payment amendments and coordinate the relative reporting.

• Issue appropriate notices and coordinate the preparation of documents required for seizure.

• Coordinating the recovery of assets.

• Accurately document the status of all impaired accounts before months end.

• Assist in the analysis of assessments of security valuations.

• Confirm CCS has valid security priority.

• Administer the follow-up on sales proceeds to assure received promptly.

• Maintain regular contact and reciprocal relationships on behalf of the Credit Union with various outside agencies (i.e. collection agencies, law firms, bankruptcy trustees, bailiffs, marketers etc.)

• Build relationships/rapport with remarketing sources to assist in asset valuations and selling repossessed vehicles and equipment to reduce our loss.

• Performance Objectives (30-day delinquency less than 2%, Portfolio losses less than 0.5% of Net Book Value).

• Work closely with Credit Analysts and other staff to restructure deals or find solutions to problem accounts to promote the CCS philosophy of "How Can We Help You" while maintaining good risk practices.

• Collaboratively cross-share collection knowledge and experience with team members.

Who are we looking for

• Minimum 4 – 6 Years of Job-Related Experience

• High School Diploma plus some additional post-secondary courses.

• Proficiency in Word, Excel spreadsheets, and Internet searches

• Must have the computer skills required to quickly learn Ritchie Bros., Canadian Black Book, & Machinery Trader

• Organization of workflow, attention to detail and timeliness, and telephone etiquette.

Equity, Diversity & Inclusion at Coast CapitalDon’t meet every single requirement At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] We will work with you to meet your needs.Why join Coast CapitalPurpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.Quick Apply

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