Community Builder - Jobs in Vancouver, BC

Job Description

Are you a highly social networker Are you a people-person who loves connecting with others and solving problems Do you thrive in fast-paced environments where you can work on multiple engaging projectsIt's an exciting time at Comm100! Already experiencing rapid year-over-year growth, we're seeking a highly motivated, results-driven individual to be our Comm100 Community Builder to engage our new small business industry target and create vocal advocates for our brand!Who We AreComm100 is an award-winning digital customer engagement platform, enabling organizations to better engage, convert and support their customers across their online channels, including their website, email, social, SMS, and other chat platforms. Established in 2009, Comm100 serves over 10,000 clients globally including HP, Rackspace, Government of Canada, Google, Stanford University, and many more. We believe that great customer communication and an engaged community drives business success.What We BelieveAt Comm100, we strongly believe that the success of a company depends entirely on its people. We seek self-motivated team players who will appreciate a performance-driven work environment, rooted in creativity, personal development, integrity and open communication. We work hard but always make time for fun.What We Offer

• Competitive compensation
• Comprehensive benefits package
• Flexible working environment and office hours
• Opportunities for professional learning, growth, and career advancement

About the RoleCoordinate the execution of traffic-generating blog content:

• Serve as editor-in-chief and key content producer for Comm100’s blog, working with external freelance writers to ensure accurate timely execution of engaging content that ranks well for SEO,
• Identify opportunities for engaging content by staying abreast of SMB industry trends and customer challenges,
• Scout for co-marketing opportunities and content creation partnerships with other small business focused industry blogs,
• Maintain blog editorial content calendar,
• Work with marketing operations team to prepare status reports on blog content performance in terms of traffic generation and lead conversion.

Build multiple social communities:

• Develop and grow multiple social communities for our brand across channels such as Facebook, Twitter, LinkedIn , and Instagram, utilizing best practices for growth and engagement,
• Stay up-to-date with changes in all social platforms and digital technology trends ensuring maximum effectiveness,
• Seek out and build strong relationships with key influencers across our various target industries and social channels,
• Work with our marketing team to utilize existing assets and plan how that content will be featured across multiple different social channels,
• Ensure our listings on software review sites are up-to-date and match our current capability offerings,
• Manage our monthly email newsletter and lead nurture campaigns,
• Work with marketing operations team to prepare status reports on social media performance including followers, engagement, and traffic to our website.

Grow an engaged community:

• Attract and engage with potential and existing customers on various social channels,
• Activate the right mix of channels for Comm100’s audience,
• Create social-first content and experiences that help build trust and credibility with prospects, customers, partners and industry influencers,
• Work with our in-house designers to build social-first creative assets,
• Build engaging campaigns across channels, and enhance the effectiveness through experimentation,testing, and learning,
• Monitor and moderate all brand channels, answering comments, questions, and escalating queries when necessary,
• Proactively engage with potential consumers and find trending moments to tastefully bring the brand into the larger conversation,
• Organize virtual events such as Facebook Live broadcasts, digital contests, surveys, and other community growth activities,
• Support the development of Comm100’s YouTube channel,
• Support other community growth activities through speaking engagements, co-marketing, engaging with industry influencers, Comm100 partner initiatives, and other programs,
• Work with marketing operations team to prepare status reports on various community building initiatives including engagement, traffic to our website, and new sign-ups.

Requirements

• Bachelor's Degree or Diploma in Marketing, Communications, or related field,
• 3-5 years of related experience in content development and social media,
• Exceptional writing, copy editing, and communication skills in English,
• Proven track record managing social media strategy and execution native to each channel,
• Experience weaving SEO best practices into well-researched, informative articles,
• Creative problem-solving approach with strong analytical skills,
• Experience in technology and software in B2B environment preferred.

Job Types: Full-time, PermanentSalary: $55,000.00-$65,000.00 per yearBenefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• Monday to Friday

COVID-19 considerations:remote during covid 19Work remotely:

• Temporarily due to COVID-19