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| Job Location | Vancouver, BC |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Who is KORE SoftwareKORE is the global leader in sports and entertainment business management solutions. Comprised of KORE Software and KPI (KORE Planning and Insights), KORE provides leading B2B SaaS software to more than 500 sports properties and large corporate brands worldwide, providing practical tools, services, and insights that drive ticket sales, digital marketing, corporate sponsorships, activation management, premium hospitality and more.Our ValuesWe operate with transparency. We communicate and act with resolute honesty, integrity, and respect.We are accountable. We take ownership in the quality of our work and can be counted on to deliver.We commit to our customer. In all that we do, our customer is our priority. We are fanatical about serving both our internal and external customers.We embrace change. We are unafraid of questioning assumptions and believe that growth and innovation flourish when challenging the status quo.Title: Customer and Technical Support SpecialistDuties and Responsibilities: Develop a thorough understanding of current KORE ProSports software productsProvide technical and business support to product users when support cases are loggedInvestigate data related discrepancies and suggest improvementsResearch and as needed escalate more complicated support issues, collaborating with development staff and seeing them through to resolutionAssist with documentation and a knowledge base repository for both internal (developer) and external (customer) useHelp verify product functionality and user experience across all applicable platforms and environmentsAssist with executing test cases in coordination with the QA team when neededRequirements: Associates or Bachelors degree in computer science or related fieldMinimum 3 years of testing and/or technology support experienceExperience in troubleshooting web applicationsIntermediate SQL Query Knowledge, Stored Procedures, FunctionsBasic C# .net knowledge, MS Visual StudioSolid understanding of Web Application flowSAAS environment experience/skillsExcellent listening skills, effective and efficient oral and written communication skills, organization skillsExcellent analytical skillsAttention to detail, ability to work with deadlines and ability to collaborate as part of a teamAbility to work off-hours and weekends as neededRecommended: Microsoft Dynamics CRM Administrator or Deployment certification preferredSalesForce CRM Administrator preferredAmazon Cloud technology knowledge preferredIntegrations and APIJob Type: Full-timeQuick Apply