Customer Care (Store) Team Member - Jobs in Vancouver, BC

Job Description

About UsNada is a package-free grocery store & delivery service on a mission to connect people to Just Food – championing a community food system by linking buyers to suppliers and offering healthy, unpackaged products and services. Our vision is Healthy people = Healthy planet: where people link their food choices to the health of themselves and the environment. As a certified B-Corporation and 1% For The Planet member, Nada is committed to both environmentally and socially responsible business practices. Nada has diverted more than one million single-use containers from landfills and has been recognized in the Globe & Mail, New York Times, and Wall Street Journal for our community-based food systems work and circular supply chain.The RoleNada’s Customer Care (Store) Team is responsible for ensuring an exceptional customer experience from the moment a customer walks in the doors to the moment they leave. In addition to customer service and helping customers with tricky-to-fill items, Customer Care Team Members play an essential role in communicating Nada’s impact, mission, and values.You are the right person for the role if you are friendly, enjoy working with others, are flexible & good at adapting, and are excited by the prospect of working in a start-up environment where change is frequent and Team Members wear multiple hats.This is a part time position for approximately 3 shifts per week with some flexibility. Shift times vary but are scheduled between 9:30am and 7:30pm. Working directly with our Team Leads and Store Manager, you will play an integral role in making sure that all Nada customers are happy and stoked to be a part of the package-free movement!Responsibilities

• Represent Nada in all customer interactions
• Answer customer questions, comments, and concerns through in-person, phone, text, and email communications
• Improve customer relationships and increase returning customer rates through efficient, helpful, and thoughtful handling of their concerns
• Greet customers at our storefront location, process orders, solve any billing-related issues, and make sure they leave happy and excited to learn more about the package-free movement
• Follow check-out, exchange, and refund procedures; manage the point of sale system and complete cash, credit, and debit card transactions
• Help customers understand the online ordering process, express check-outs, pickup, and delivery procedures
• Learn and share the stories of our circular supply chain, local suppliers, and incredible community partners with our customers
• Make product recommendations, out-of-stock substitutions, and provide tips and tricks for shopping package-free
• Regular and routine daily cleaning, sanitizing, and organizing to keep the store, back of house, loading bay and all equipment clean and in compliance with Health & Safety plans
• Ocasionally help facilitate events in store and act as Nada representatives at larger community events.
• Keep the floor well stocked of inventory, complete daily produce checks and add stock to the floor as needed.
• Process deliveries in store; making sure that all incoming products are received, stocked, and stored accurately and efficiently.
• Work with our purchasing team to keep track of inventory levels by performing stock counts and filling out our waste tracking document.
• Having a keen attention to detail for monitoring incoming deliveries, matching invoices, and making sure any discrepancies are spotted. Liaising with delivery drivers to make sure that products are delivered in perfect condition, while tracking any credits for those that are not.

Desired Qualifications & Skills

• Experience in a public-facing role including customer service, grocery, or retail is a strong asset
• Exceptional customer service skills, including excellent verbal and written communication skills; a friendly and positive attitude
• Comfortable working in a fast-paced, high-volume environment and standing for long periods of time
• Ability to learn quickly, be resourceful, take initiative, and use creativity to solve challenges
• Team-player with excellent interpersonal skills and comfortable communicating both in-person, over the phone, and online
• Ability to lift 20-50lbs frequently and repetitively

Compensation, Benefits, and Work Environment

• $19.52/hr firm. [We are currently working on becoming Living Wage Certified]
• $1/hr worked gift card
• 20% staff discount on all groceries
• Access to Nada’s Employee Assistance Program (EAP) & Headspace app
• Access to short-term loans

• The successful candidate will work from our storefront at 675 E. Broadway
• Hours and days of work: Approx 3 shifts a week with some flexibility. Shift times vary but are scheduled between 9:30am and 7:30pm.

How to ApplyApplications will be assessed on a rolling and first-come basis. While we appreciate all interest in the position, only those selected for an interview will be contacted.All Nada team members are required to be fully vaccinated as a condition of hire and ongoing employment. Candidates may only be exempted from this requirement if they request and are approved for an accommodation based on a reason related to a Human Rights Code ground, such as disability. Such a request must be made during, not after, the recruitment process.Nada is committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: Indigenous peoples, visible minorities, all religions and ethnicities, persons with disabilities, LGBTQIA2S+ persons, and all others who may contribute to the further diversification of ideas. If you require special accommodations at any stage of the recruitment process, please indicate this in your cover letter.Quick Apply

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