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Customer Knowledge Specialist (remote optional) - Jobs in Vancouver, BC

Spare Labs
Job LocationVancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Spare is scaling and we are looking for a Customer Knowledge Specialist to join our Customer Success Team!_We are a remote-first company and this position is remote optional across Canada._*About this Role ✨*As a Customer Knowledge Specialist, you will...

  • Own Spare’s customer knowledge-base, including all of our customer guides, help.sparelabs.com, and training videos;
  • Collaborate with subject matter experts internally and externally, to write, revise, and organize product documentation to provide our clients with a rich knowledge base and support;
  • Be the strategic leader in customer education, help us define our philosophy and training processes, and collaboratively create a roadmap for product education;
  • Understand our customer pain points, and help them get the most out of our training documentation and time with their Customer Success Managers;
  • Support internal product and industry training as an expert in all things Spare and transit;
  • Be an advocate for instructional design for accessibility, ensuring you are designing eLearning that is accessible for everyone.
*About You ✨*
  • You have been in a Customer Knowledge Specialist or similar role previously in a software/technology company;
  • You have written insightful and compelling content for customer education purposes in a tech focused company (Bonus if in the SAAS space);
  • Have the ability to translate technical complex information into easily understandable educational content;
  • You are a great communicator, including written, verbal, and in presentation format;
  • You are passionate about learning and are excited about transportation (especially accessible and sustainable transportation systems);
  • Experience in adjacent fields such as Customer Success Management, Customer Support, Marketing, or Learning & Development considered an asset.
*_Don’t meet every single requirement_* Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.At Spare we are committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you dont believe you meet every single qualification outlined. We also do our best to ensure all applications received are responded to.*About Us ✨*We are Spare, a SaaS platform that enables anyone to launch a smart transportation service, bringing efficient on-demand ride-hailing and pooling services to communities across the globe. In the past year, we have grown from 25 people to over 50 and we are continuing to grow! Want to learn more, check out The ABCs of working at Spare.*What do we believe*At Spare we have guiding principles that represent the way we interact with each other. These help us understand the type of behaviour that we expect from the people around us. These principles are a framework for distributed decision making; they allow us to determine what to do in a given situation without going through any “red tape”. These principles will help us succeed in our mission to unlock the potential of mobility for everyone.*How do we work*Remotely or in-office, up to you!We have a home office allowance for all full-time permanent employees. Our HQ is in Vancouver, but if you are outside Metro-Vancouver, we also have a monthly co-working stipend. Check out more of our benefits on our Careers page.*How can you find out more*Check out our Hiring Process blog post to learn about what to expect next, or apply here!Job Type: Full-timeQuick Apply
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