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Customer Service Representative/Game Master - Jobs in Vancouver, BC

Job LocationVancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

E-EXIT is Canada’s largest escape room brand. At our new location-EXIT Gastown, we encourage individuality and self expression in everything we do. Are you someone who likes to perform Would you like to entertain an audience We are looking for a creative, entertaining and outgoing candidate to join our new team at our brand new location.If you are a friendly person who enjoys solving puzzles and has a genuine love for locking people up, Apply now! Please send us your resume and cover letter explaining why youd be the perfect game master! Cover letters help us understand the candidates abilities better, so its highly recommended! Please include 3 interesting facts about yourself (make it fun!)We are looking for part-time/full-time (30-35hrs/week) staff with open availability. Due to the nature of our business evenings and weekends availability is a MUST.Responsibilities

  • Greeting customers and addressing queries by phone, email, and in-person
  • Payment processing and operation of the reservation system
  • Presenting an introduction/storyline to customers prior to gameplay
  • Fully understanding all puzzles to be able to provide useful hints
  • Resetting the rooms after games
  • Cleaning to maintain the cleanliness of the premises
Core Attributes
  • At least 1 year of experience in a customer service-related field
  • Strong communication skills, with the ability to maintain a professional and friendly demeanor.
  • Detail-oriented
  • Ability to thrive under pressure
  • Proficiency in Microsoft Excel
  • Some experience with Photoshop and/or Video Editing Software
Additional SkillsAs part of our small team, you will have many opportunities to gain new skills and help out in a number of different areas. If you have any additional skills ( listed below) or passions, let us know, as they can often be very useful.
  • Woodworking and handiwork: for general maintenance in the themes
  • Arts and crafts: painting and prop design is essential for an immersive experience
  • Graphic design and social media marketing
  • Acting: keep customers entertained from the moment they walk in the door
  • Puzzle design and storytelling: we always welcome ideas to improve our themes
Job Types: Full-time, PermanentSalary: $15.20-$17.00 per hourAdditional pay:
  • Overtime pay
  • Tips
Benefits:
  • Casual dress
  • Flexible schedule
  • Store discount
Schedule:
  • Monday to Friday
  • Weekend availability
Application question(s):
  • Are you available to work late evenings and weekends
  • Do you have open availability
Education:
  • Secondary School (preferred)
Experience:
  • customer service: 1 year (preferred)
Work remotely:
  • No
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