Customer Success Associate - Jobs in Vancouver, BC

Job Description

The workplace is being disrupted and we’re leading the change towards a flexible and hybrid future. Are you interested in being a part of this evolution and passionate about shaping the future of workOptix is a technology platform that enables clients to manage, measure, and optimize their workplaces. We empower our clients with beautifully crafted apps and a seamless user experience to simplify the day-to-day operations of their business. Our customers are coworking managers and flexible space operators that span across 25+ countries in the flexible workspace industry.We’re a passionate group of people who support each other to do our best work. We enjoy pour-over coffee, chocolate croissants, and jamming on our vision of changing the way the world works. And now we’re looking for an entrepreneurial-minded individual to join our rapidly growing team.As a Customer Success Associate, you will educate prospective and existing clients on the benefits and functionality of the Optix platform. In joining our team at this stage, you will play a critical role in developing and managing client relationships on the front line and contributing to our client acquisition, onboarding, and success efforts.Note: This is a hybrid opportunity for someone based in Vancouver, BC (three days in-office, two days from home).RequirementsWho you are

• 2-3 years of experience in a customer support, success or sales role with a technology company
• Your writing is clear, concise, empathetic and typo-free
• You have exceptional verbal communication skills over phone and video calls – speaking to new people every day and building relationships excites you
• You have experience with helping people or businesses use and get the most out of software and managing multiple relationships at once
• You obsess about the details and getting them right
• You have strong time management skills and are able to work independently
• You question the status quo, take ownership of your work, and proactively identify and address issues and opportunities
• You like to move quickly and have a great sense of humour
• You are ambitious, yet humble and quick to support your fellow teammates

Bonus points for

• Previous experience in a B2B SaaS environment
• Proficiency using Intercom, Hubspot, and/or Jira

What youll do

• Be the primary point of contact for our clients serving as a product expert and answering product-related questions
• Foster relationships with clients to establish yourself as their partner to build advocacy for Optix within our Clients’ organizations
• Schedule and manage onboarding sessions to introduce new clients to the Optix platform
• Assist with the implementation of Optix for new clients, support with client adoption of new features and functionality, helping them to reach critical milestones
• Ensure clients gain the full value of the Optix platform throughout their entire lifecycle
• Keep track of engagement with the platform to highlight key accounts and potential growth areas
• Work with the technical support team to ensure client issues are addressed and support materials are accessible
• Execute on strategic customer success initiatives to support the growth of the company

BenefitsWe take care of our teammatesThis is a unique opportunity to join a rapidly growing technology startup. Taking care of our team on this journey is a priority. We offer:

• Competitive salary compensation
• Strong Employee Stock Option Plan offering
• Excellent health and dental coverage program provided by Sunlife
• Mission-driven workplace experience with a positive, collaborative and supportive team culture
• Personal and professional growth opportunities
• Healthy snacks and locally roasted coffee – slow pour is our jam
• Weekly team lunches and socials
• Annual health and fitness credit
• Fun offsite activities that allow us to reconnect as a team
• A beautiful, waterfront Gastown office and a flexible hybrid workplace plan

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