Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Success Manager - British Columbia/Remote - Jobs in Vancouver, BC

Foodee
Job LocationVancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Are you passionate about local food culture We’re Foodee, a team of food experts who believe the quality of food matters. We help corporations spread the power of good food by curating menus from top local restaurants and deliver them to your office.We’re looking for a CUSTOMER SUCCESS MANAGER (CSM) based remotely in British Columbia, who is extremely motivated to drive value for our clients across the west coast. At Foodee, the CSMs objective is to build excellent relationships with ideal clients by demonstrating value through product adoption and engagement, and ensure client happiness, proven by client retention and advocacy for Foodee. This is an amazing opportunity to learn all the aspects of building and running a high growth startup company! The ideal candidate will be based in British Columbia as this role works PST hours.KEY DUTIES:

  • Understand Foodee’s ideal client profile and customer journey through the product
  • Develop value-based relationships with clients and establish regular contact and coverage
  • Own the post-sales customer journey
  • Act as the main point of contact for Foodee clients using our meal planning software, ensuring strong client adoption and education of the product
  • Interpret customer health metrics to identify clients who are at risk and work to improve client health scores
  • Minimize customer churn through the provision of a delightful customer experience
  • Support clients through multiple channels (e-mail, phone, chat)
  • Maximize user adoption of Foodee’s product by engaging with all necessary stakeholders in an account
  • Provide customer feedback to other internal teams, with a focus on technical insights for the product team
  • Identify opportunities for expansion by cross-selling into an account through additional product features
  • Nurture client advocacy for Foodee through referrals and testimonials
  • Develop excellent technical knowledge of Foodee’s platform through ongoing product training
The ideal candidate is:
  • Skilled at building excellent, lasting relationships with customers
  • Experienced (2+ years) in Account Management, Customer Success or related roles
  • Familiar with SaaS products, with strong aptitude for technology
  • Results-driven and motivated to achieve their KPIs
  • Familiar with CRMs (Salesforce) and possesses strong CRM hygiene
  • Able to interpret basic customer data
  • Experience in B2B or SaaS sales
Direct Reports: NoneReports to: Manager of Customer Success*Foodee Perks: *
  • Paid statutory holidays
  • Work-from-home flexibility; fully remote applicants accepted but must be in Western Canada/PST working hours
  • Monthly health & wellness stipend
  • Paid time off, including sick, vacation & quality of life days
  • Extended health care benefits
At Foodee we are committed to strengthening local restaurants, and it all starts with our people. We’re creating a culture where everyone feels included and diversity is celebrated, and we believe that makes our business better. We strive to open every window of opportunity to discover our future applicants,_ and in each role we endeavor to look beyond your work and educational experience. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We can’t wait to see what you bring to the table._Job Type: Full-timeSalary: $60,000.00-$72,000.00 per yearQuick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
  • SimplyHired OnDemand
Stay Connected

APPLY NOW

Customer Success Manager - British Columbia/Remote Related Jobs

© 2021 HireJobsCanada All Rights Reserved