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Customer Success Manager- Fixed Term Contract - Jobs in Vancouver, British Columbia

Xplor
Job LocationVancouver, British Columbia
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionAbout the opportunityJoin our Fitness and Wellbeing vertical as a Customer Success Manager to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.Reporting into the Manager of Customer Success, you will help us manage a portfolio of clients and ensuring their overall health.You’ll build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executives.You’ll drive product adoption to achieve gross-and-net retention revenue targets and identify upsell, value-added services and business opportunities. Some of the other responsibilities include:

  • Reporting and communicating overall health of accounts within client portfolio; Including escalating client health changes to necessary managers and peers.
  • Set up and manage re-occurring client touchpoint cadence to address client questions, concerns, share information and build relationships.
  • Manage contract renewals and/or amendments to contracts.
  • Become an expert on the Xplor Recreation platform providing technical and business solutions; assisting with product adoption, optimization and change management.
  • Ability to engage with clients who are having difficulties using or understanding the product and providing a resolution or gathering enough details to assist with escalation.
  • Work seamlessly with various teams across Xplor Recreation to ensure we’re delivering quality and thoughtful products and solutions to our clients.
  • Portfolio retention and churn prevention
  • Ensure communications and relevant materials are provided professionally, consistently and in a timely manner
  • Attend and coordinate client meetings, events, and conferences, as required.
  • Build client reference lists for future opportunities.
  • Provide recommendations and leverage product experience to provide top-quality solutions for clients.
  • Provide recommendations and cost quotes for added value services, customizations, or hardware, including ordering and coordinating the delivery of Professional Services, Training and hardware.
  • Provide client reporting on current state with Xplor Recreation.
  • Participate in brand and sales promotions.
  • Manage client communications, both internally and externally, using appropriate tools and platforms (e.g. email, phone, CRM)
  • Provide appropriate internal reports and updates to Manager
- The average base salary pay range for this position is $60,000 to $80,000- May be considered for a quarterly bonus* This position is fixed term lasting a minimum of 12 months
  • Location: You can work fully remote in this position, provided you have eligible working rights in Canada, and you are in a time zone with enough overlap to collaborate with your team.
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