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Customer Success Specialist (Remote) - Jobs in Vancouver, BC

Cincopa Media Inc
Job LocationVancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Cincopa is looking for a competitive, self-motivated, and has a high degree of interest in with a background in B2B SaaS platforms and a strong track record of overachievement to join us as Customer Success Specialist.Compensation Package:

  • Base salary
  • Qualified Meetings Commission
  • Sales Commission
  • HealthCare
  • Company Bonus pay
Duties & Responsibilities:
  • To maintain composure and customer focus while troubleshooting and solving technical issues.
  • Maintain relationships with existing and new customers to ensure they are satisfied with our service and utilize our features to the fullest.
  • Be proactive in assessing your clients’ account usage to know how to upgrade them to the next tier.
  • Work with our LDR team in creating additional deals for targeted accounts.
  • Lead and hold the bi-weekly monthly webinars per the Companys needs and requirements.
  • Perform and organize with Account Managers, and Products Specialist Customers dedicated Webinars and training.
  • Respond to emails/calls and technical support requests from customers and new trial subscribers.
  • Test and reproduce the Client issues and, if needed, escalate this to the R&D for debugging or to the sales if the client requires Professional Services.
  • Be initiative with Customers for Technical issues to solve the issue.
  • Create written documentation, instructional videos, case studies, and product demonstrations over the web, including Features and short Video clips overview.
  • Helping to refine internal procedures and reduce complexity in internal systems.
  • Troubleshoot, test, resolve and escalate (where applicable) incidents with end-users who contact Technical Support
  • Craft, develop and record new Help content and amend outdated content as the product changes.
  • To maintain Ticket system and Customer Support software related to issues and Clients requirements.
  • Occasionally participate in the QA process for new feature releases.
  • Occasionally make calls and follow up with customers in need of assistance.
  • Able to diagnose and resolve technical issues and recognize opportunities during the challenges.
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
About You:
  • 3+ year of B2B and SaaS sales experience
  • BA/BS in business preferred or equivalent experience.
  • 2+ years’ experience in Enterprise Business Development or as an Account Manager in IT / Software / SaaS for medium enterprises.
  • Thirst for learning and product knowledge.
  • Articulate with strong verbal, written communication and presentation skills.
  • Proven track record of conversion rate, demo meetings, engaging with the decision makers.
  • Fluency in verbal and written English
Job Type: Full-timeSalary: $50,000.00-$65,000.00 per yearBenefits:
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Vision care
  • Work from home
Schedule:
  • 8 hour shift
Supplemental pay types:
  • Bonus pay
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