Customer Support Officer-(Bilingual: French/English) - Jobs in Vancouver, BC

Job Description

Are you looking for a role where your work can have an impact on Canadian small businesses Are you excited about fintech Join our team! Merchant Growth is one of Canada’s leading fintech providers of credit to small businesses. We are building products that provide convenient & accessible financing to business owners across Canada daily!Our mission is to bring the most convenient & accessible financing experience to Canadian businesses. We care about growing capable teams with creative and collaborative people. We are a team with diverse backgrounds, skill sets, and experiences and share a well-established track record of driving business innovation.If you’re looking to join a company poised for significant growth over the next few years, where you’ll immediately impact the business and team, this is the perfect role for you! You’d also get the opportunity to work with and learn from some of our experienced leaders with a track record of success and impacting rapid organizational growth.THE ROLE:Our people are our greatest asset. Youll become a part of a diverse community that acknowledges everyones unique talents and empowers them to do what is right and do it well. As a bilingual (French) Customer Support Officer, you will be working with a driven group of client advocates who are always working to make the client experience better. They handle all client inquiries during the post-funding stage. The Support Teams office space is not only a hub for calls and emails but also a supportive space to share solutions and ideas. The successful candidate will be responsible for handling most of the administrative tasks in the Support Team.YOU ARE:

• A bilingual (French/English), high-performing and motivated individual
• An excellent communicator
• Someone with excellent attention to detail
• Able to stay calm under pressure

WHAT YOU WILL DO:

• Field incoming customer service inquiries via phone, email, chat & SMS for a variety of requests
• Reaching out to delinquent accounts to work on potential solutions
• Field incoming broker inquiries
• Payment processing and adjustments and general administration of accounts
• Assisting Operations Manager with both day-to-day general and periodic wide-scope tasks as needed.
• Working closely with our Partner channels and Collections team
• Post-funding administration tasks

Additional Responsibilities:

• Assisting the Originations team with processing applications as needed
• Review applications from prospective clients by performing various checks and follow up with opportunities needing attention

WHAT YOU WILL ALREADY HAVE:

• 1+ year(s) of customer service or sales experience (telephone, email, online chat & SMS)

• High school diploma or equivalent education (University/college degree is an asset)

• Comfortable in a busy operation and able to remain calm under pressure
• Comfortable working independently as well as within a team
• Strong communication skills
• High level of computer literacy, intermediate to advanced skill level in Microsoft Excel
• Bilingual in English and French is an asset (preference will be given to French-speaking candidates)

WHAT WE OFFER:

• An exciting position with Canada’s leading fintech company
• An environment that focuses on developing your skills and career, with lots of room for career growth in a fast-growing company
• A remote workplace with an option to work in the office (we are in Gastown, Vancouver)
• Competitive salary
• Comprehensive Group Health Benefits (Life, AD&D, Extended Health & Dental and Travel Insurance)
• Company-wide Lunch and Learns & monthly events
• Education and learning benefits
• A team that makes things happen!

We thank all applicants for their interest; however, only selected candidates for further consideration will be contacted.Quick Apply

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