Customer Support Representative - Jobs in Vancouver, BC

Job Description

Customer Support Representative8330 Chester St, Vancouver, BC V5X 3Y7, Canada Req #1033Tuesday, August 3, 2021Are you ready for a taste of the one of Canada's Top EmployersPurdys Chocolatier is delighted to have been voted by our employees as one of the Canada's Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 100 years of dedication to quality, trust, tradition, and innovation.The Purdys difference is that we truly recognize the value of our people. We reward you with competitive compensation, recognition for your achievements, opportunities for ongoing training to grow professionally and personally, delicious perks, and much, much more.We are looking for enthusiastic Customer Support Representatives to join the Fundraising, Group Savings, and Business Gifting team for a full time Seasonal Contract at our Support Office in Vancouver, BC!Purdys Chocolatier is most famous for our excellent service and premium quality chocolate in our 80+ stores across Canada. We also support businesses and individuals through our Fundraising, Group Savings, and Business Gifting programs. Our Fundraising department helps organizations meet their fundraising goals, while the Group Savings and Business Gifting programs offer volume purchase options and gifting for a variety of different customers.In this role you will be supporting the promotion of these programs to new and existing customers through inbound and outbound calls. This position is an excellent opportunity for an individual who is passionate about providing incredible customer service and is looking to expand their customer service experience. Your success will come from your ability to engage with customers over the phone, promote these programs, and work in a team environment.IMPORTANT TO NOTE: The contract will start August 30, 2021 and end December 10, 2021, with a few spots to start in early August. The role is 40 hours per week with an hourly rate of $16.00. Regular hours are Monday to Friday between 7am-5:30pm and weekend overtime may be offered in November and December. Contracts may be extended up to April 2022.Here are what some of your responsibilities might look like:

• Validating contact information for existing and new customers
• Contacting leads to promote our fantastic sales programs
• Supporting customers with our online ordering system
• Troubleshooting our website and online ordering system with customers
• Responding to inquiries from customers in a timely manner
• Other duties may include data entry, data organization, and research on new customers

Here is what you come with:

• Exceptional customer service and a passion for helping people!
• Ability to work in a fast-paced team environment and meet deadlines
• Strong multitasking skills and ability to adapt to change
• Basic level of Microsoft Office Suite, specifically Excel
• Ability to conduct basic Google research
• Advanced level of spoken and written English
• Previous telephone customer service experience is an asset

PERKS working at Purdys Chocolatier:

• All you can eat chocolate – while you are working
• 30% discount on all products through our online store – perfect for all your Christmas Gifts!
• Working with fantastic people who are passionate about creating incredible Purdys moments
• Fun working environment that values work-life balance

*Please note that in order to comply with our PCI (Payment Card Industry) security requirements, the successful candidates must clear a criminal background check*Purdys Chocolatier recognizes the value of skills and knowledge gained outside of formal education and paid employment. Applicants who present an equivalent combination of qualifications and experience will be considered and are encouraged to apply. We thank all applicants for their interest in Purdys Chocolatier, but due to the volume of applications received, we are only able to contact those applicants who have been selected for an interview. No phone calls please.Purdys Chocolatier is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us via email at resumes@purdys.comOther details

• Pay Type

HourlyJob Type: Casual