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Customer Support Representative - British Columbia/Remote - Jobs in Vancouver, BC

Foodee
Job LocationVancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

CUSTOMER SUPPORT REPRESENTATIVE - L2Logistics & Internal Support | Vancouver/British ColumbiaAre you passionate about food technology We’re Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local restaurants and delivering them to your office.We’re looking for a CUSTOMER SUPPORT REPRESENTATIVE who is extremely motivated to develop our stakeholder engagement across all city markets in the United States and Canada. This is a high growth opportunity for the right person looking to utilize their skills and become an integral part of building and growing a new brand. The ideal candidate will be based remotely in British Columbia, working PST hours.KEY RESPONSIBILITIES:

  • Live order monitoring and working with our logistics partners to ensure exceptional service delivery
  • Delivery dispatching and assignments
  • Proactively contacting customers and restaurant partners to provide order updates and a high-touch service
  • First line of response to all customer and restaurant partner inquiries; from restaurant recommendations to billing issues, service questions and general concerns
  • Problem-solving and turning frustrated customers into repeat customers
  • Maintaining and developing Foodee processes
SKILL SET/EXPERIENCE:
  • 2+ years of experience in an operations or logistics role (software and food industry experience a bonus)
  • Customer-centric mindset
  • Quick thinker, fast learner, and problem solver
  • Confident, friendly ‘people person’ who can establish and maintain solid relations
  • Excellent written and verbal communication skills
  • An ability to get things done and done well
  • High tolerance for fast-paced, rapid change
  • High degree of comfort with technological, SaaS products
NICE TO HAVES:
  • Restaurant/Hospitality experience
OUR BENEFITS INCLUDE:
  • Paid time off, including sick, vacation & quality of life days
  • Paid statutory holidays
  • Monthly health & wellness reimbursement
  • Professional development reimbursement
  • Work-from-home flexibility; fully remote applicants accepted but must be able to work PST hours
REPORTS TO: Director of Operations and ServiceDIRECT REPORTS: NoneAt Foodee we are committed to strengthening local restaurants, and it all starts with our people. We’re creating a culture where everyone feels included and diversity is celebrated, and we believe that makes our business better. We strive to open every window of opportunity to discover our future applicants, and in each role we endeavor to look beyond your work and educational experience. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We can’t wait to see what you bring to the table.Job Type: Full-timeSalary: $40,000.00-$45,000.00 per yearQuick Apply
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