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Job Location | Vancouver, BC |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Customer Support SpecialistBackgroundRecollective Inc. is a global software company that builds and supports Recollective, a cloud-based business insight platform. Recollective serves the rapidly growing online market research industry and is used by hundreds of organizations worldwide to run online communities, focus groups and more.The Recollective platform combines an easy to use and intuitive interface with a suite of powerful research functionalities. Our customers use Recollective as a fully customizable do-it-yourself (DIY) solution or implement it with the support of our growing network of global service partners.In addition to software, Recollective Inc. offers an extensive range of technical support and project services to our customers, delivered in-house by a highly skilled Customer Services team.Customer Support Specialist RoleAs a Customer Support Specialist, you are a Recollective software expert and highly effective communicator, able to both educate and rapidly execute solutions for our global customers.You will interact with customers each day by email, phone or live video session to provide technical support. That might include functionality or other product inquiries, conducting platform pre-launch check reviews or impromptu online sessions to develop effective workaround solutions to meet their research needs.If you love problem solving and want to work in a dynamic, fast-paced environment, we invite you to take the first step in applying for this position. Throughout the hiring process, you’ll have the opportunity to meet our team and learn more about the job to ensure this is the right step forward in your career path.Key opportunities