Delivery Success Representative - Jobs in Vancouver, BC

Job Description

Delivery Success RepresentativeWho We AreFresh Prep is Western Canada’s homegrown meal kit delivery service. We help people throughout B.C. make world-class dinners with fresh, pre-cut and pre-portioned ingredients along with an extended menu of over 100 add-ons from local suppliers delivered weekly to your door.From sourcing quality local goods, to delivering in reusable, recyclable and compostable packaging, we believe it’s possible to make convenient eating healthy and sustainable for the community we live in.In the past few years, we have collected first place awards for The Georgia Straight’s Golden Plates (2019 and 2020) in addition to winning the 23rd and 24th Annual Best of Vancouver award for Best Meal Kit Service as voted by readers (2018 and 2019). Fresh Prep also placed on the Canadian Business and Maclean’s Magazine STARTUP LIST 2020 as a high-growth Canadian startup.Who You Are

• Self Starter. You are comfortable owning a task from start to finish and you take the initiative to make continuous process improvements. You observe strict deadlines and hold yourself accountable for your deliverables.
• Multi-Tasking Hero. You can work in a sometimes hectic workspace without getting flustered or losing your helpful personality.
• Collaborative Team Player: You are motivated by collaborative team task achievement and driving a results-oriented culture.
• Strong communicator: Your verbal and written communication skills allow you to get results across easily and quickly, in a friendly and professional manner.

What Youll Be Doing

• Assess likely late deliveries properly and accurately and communicate them in a timely manner to customers.
• Ensure that customers with a failed delivery are returned to in an efficient manner.
• You’ll use your attention to detail and organizational skills to ensure your work is accurate.
• You will be a power user with Onfleet, our live dispatch application.
• You will refer to and make good use of an ongoing list of customers with specific delivery requirements, recurrent issues, or other special needs, ensuring that we can offer the highest delivery standard possible, whether by adjusting routing or communicating directly with drivers.
• You’ll continuously monitor delivery efficiency and facilitate communication between drivers and customers where needed.
• You’ll answer phone calls, texts, and urgent customer inquiries regarding their delivery and address as many as possible.
• You’ll make outbound calls to customers to assist drivers when they are out on the road delivering and cannot reach a customer.
• You’ll monitor driver delivery errors and follow-up accordingly
• Respond to complaints with thoroughness and accuracy.
• Adhere to corporate and departmental policies and procedures
• Performs other duties as required

What We Are Looking ForThis individual is interested in both logistics and customer service. They thrive in a fast-paced environment and can think quickly and strategically on their feet. They contribute toward facilitating a timely and positive customer delivery experience by assisting customers experiencing delivery issues in real time. They pull ETAs, answer questions, estimate lates, and route redeliveries. They follow departmental processes and standard operating procedures to a high standard. They are excellent with people but don’t sweat the small stuff.

• You have a two-year diploma or better, or equivalent experience demonstrating critical thinking and problem solving skills and fluent English writing and speaking skills. Communication is key for this role.
• You’re comfortable working in a fast-paced environment and are able to prioritize tasks as per importance.
• You’re tech savvy with good command of Google Suite, particularly spreadsheets, and Slack with an ability to quickly learn new software. You’re a strong, fast typist.
• You have a strong track record of delivering results in a challenging environment.
• You are confident in communicating clearly with diverse individuals while ensuring the message is received and understood.
• You have a positive, respectful attitude with good people skills.
• You are reliable and available to work a consistent schedule at 40 hours per week.
  • Weekends, evenings, and holidays will be required.
• You have your own laptop you can use for work and a comfortable space to work from home, or are able to work full-time from our office in either NE Calgary or East Vancouver.

What You Can Expect

• An inclusive, fun workplace filled with fantastic colleagues. We’re a certified B-Corporation and our team is passionate about making a positive difference (and also about food!)
• The ability to work from home and from our facilit(ies).
• Competitive pay and bonuses, as well as the opportunity to participate in our Employee Stock Option Plan.
• Comprehensive health benefits (including medical, dental, vision and life-insurance) after 90 days of successful employment.
• Free food! A Fresh Prep meal plan for 2 meals per week.

Fresh Prep is an Equal Opportunity Employer (EOE) and prohibit discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company. We trust that in applying for a role with us you value this as well!Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.Quick Apply

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