Digital Account Manager - Jobs in Vancouver, BC

Job Description

Company ProfileTTT Studios is a digital innovation studio working for a global client list in multiple industries. Over the past decade, we’ve built multiple applications and patented a portfolio of technologies. This experience has put us in the best position for catering to larger accounts and launching our own products. As a company, our culture is extremely important to us, and we foster an open and welcoming environment for everyone on our team.We understand that success comes from sweating the details. Carefully considered design—whether in our user interface work, technical architectures, or project management processes—is at the core of everything we do. We expect amazing things from each other, and through tight collaboration, we achieve greatness.About the Role – Digital Account ManagerWere looking for an experienced Digital Account Manager to join our team—a talented facilitator with the ability to make clients feel appreciated and heard while working within the realities of software development projects. This role is for an imaginative thinker who can identify new opportunities for working with our existing clients while also being able to help clear the way for our teams to deliver successfully on our current commitments. We’re looking for a charismatic team player whos as passionate about solving problems as we are. Thoughtfulness, patience, a sense of humour, and an eye for detail are key.What you’ll be doing

• Owning and nurturing client relationships across our full portfolio of projects—ensuring our clients are happy, engaged, and informed about the next steps on their project.
• Reporting to the Director of Project Management, liaising with the Business Development team, and working shoulder-to-shoulder with our project managers on active projects—from discovery through project close-out—to assist in managing our clients expectations regarding scope, timeline, and budget.
• Identifying, scoping, and pitching new projects for our existing clients in collaboration with the project management and business development teams.
• Documenting and updating account details and key points of contact in order to better support the creation of new engagements with those clients.
• Negotiating contracts, facilitating change request discussions, and managing invoicing.
• Creating reports, analysis, and recommendations for our clients.
• Contributing to company-wide continuous improvement initiatives.

Skills and qualifications

• Experience: 2+ years of client-facing Product/Project/Account Management experience in a software development context.
• Emotional intelligence: you know how to ask the right questions to the right people at the right time.
• Temperament: youre calm, cool, and collected. You have a track record of handling difficult conversations and the potential for conflict with grace and without losing sight of how to establish a win-win outcome.
• Imagination: not only can you come up with compelling ideas for new client projects, but youre also capable of developing clear, pragmatic plans for how to get there.
• Collaboration: lone wolves need not apply. Youre attracted to roles where youre able to pull your own weight as an integrated member of a high-functioning team.
• Communication: your written and verbal communication is exemplary, persuasive, honest, direct, and in the best interests of the company-client relationship. You understand how to go to bat for clients when communicating with the team, and how to go to bat for the team when interacting with clients.

Hiring Process

• Complete the application questions and include your CV.

• If you’re shortlisted, we’ll schedule a video interview with our Director of Project Management.

• If the first call goes well, we’ll contact you to schedule a longer conversation where youll meet more members of our PM and Business Development teams. For this call, we’ll ask that you prepare a short (~10-15min) pitch presentation, and well discuss a mock project/client management scenario and your recommendations for resolving the situation.

• After conducting all interviews, we’ll come to a decision.

Candidates based in Canada are preferred.A Day at TTT StudiosEven during COVID, our in-office / remote/hybrid work culture is second to none. Before your first day on the job, we’ll reach out with details about how we’re addressing the pandemic and what we do to stay connected with each other. On your first day, you’ll be introduced to the team and we’ll walk you through our onboarding process to get you set up with the tools we use company-wide. Once you’re settled in, our PM and BD teams will get you up to speed with our processes, standards, project pipeline, and client roster. Soon after you’re equipped with the resources and support you’ll need, you’ll be ready to jump into action.Our clients operate across a wide range of industries that span professional services, startups, tourism, logistics, e-commerce, and more. For every client relationship you take on, you’ll encounter intellectually stimulating and impactful challenges that will keep you on your toes. Check out some of our past work here.When working from the office, keep your eyes peeled for our office dogs who will want to be among the first to welcome you to the team. Our perks include work flexibility, happy hours, lunch & learns, yoga and boxing lessons, and a cozy massage chair overlooking Vancouver’s scenic waterfront. The team at TTT is passionate about creating software that makes a positive impact, and management does everything it can to plant the seeds that will propel you to greater heights.More from UsTTT Studios is an award-winning digital innovation studio focused on empowering businesses through technology. We’re ranked #1 in Canada for custom software and mobile application development. Our values are integrity, passion, and excellence. We’re obsessed with delivering quality work, which is why our team consists of designers and engineers of the highest caliber. We also strongly believe in empowering the community by being heavily involved in local and international events as speakers, educators, and sponsors. Whether you’re a developer, designer, management, or co-op student, every single person here contributes to who we are as a company.If you’d like an insider look at TTT, be sure to check out our Employee Handbook which has been made publicly available for maximum transparency. In it, you’ll find details on company benefits, our vacation policy, our code of conduct, and what it means to be part of our team at TTT Studios.Quick Apply

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