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Job Location | Vancouver, BC |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Are you ready for a taste of the one of Canadas Top Employers Purdys Chocolatier is delighted to have been voted by our employees as one of the Canadas Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 100 years of dedication to quality, trust, tradition, and innovation. The Purdys difference is that we truly recognize the value of our people.We reward you with competitive compensation, recognition for your achievements, opportunities for ongoing training to grow professionally and personally, delicious perks, and much, much more. The Digital Coordinator provides administrative support to the Digital Manager. Specifically, this person is responsible for coordinating Digital & Direct Sales programs, campaigns, and projects. This role also manages department content development processes and supports the department’s operational needs.Success in this role is defined by delivering tasks/projects in a timely manner and maintaining a solid handle on the metrics, deadlines, and requirements for each task/project. In this role, responsibilities may include but are not limited to: • Lead administrative tasks and duties for the Digital & Direct Sales Department • Work directly with the Marketing/Creative teams on content needs, including: Planning and coordination of printed collateral and digital assets Assist with set up and tracking of digital advertising campaigns Track the performance of seasonal, marketing, and transactional email campaigns Work with Copywriter on any copy changes or needs for the website, collateral or emails Create and track timelines, milestones, and deadlines for initiatives/projects in Asana and Jira Request any needed images and work with the photography team Scan and understand customer personas and emerging trends to inform content strategy • Manage and coordinate acquisition campaigns • Create seasonal shop memos and organize all shop deliveries for collateral, signage etc. • Facilitate seasonal surveys and prepare findings in a summary report • Coordinate department events, conferences, and meetings • Order packing supplies, tablecloths, and other office supplies as needed • Process donation requests and ‘no-charge orders’ along with the tracking • Assist and collaborate with Customer Service Team Leads on CSR training (creation and execution) • Perform other administrative duties, reports and special projects assigned by Digital Operations Manager or Director of Digital & Direct Sales • Back up support for Customer Care Manager and Customer Care Team Leads for providing exceptional customer service through chat, email, and phone communication and other service channels, ensuring customer expectations are met in accordance with SLA. • Conduct interview and support Customer Care manager/Team Leads with hiring and onboarding of seasonal CSRs.