Director, Housekeeping - Jobs in Vancouver, British Columbia

Job Description

Job DescriptionWhy work for Fairmont Pacific Rim

• Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!
• A competitive salary, starting from $95,000.00 per annum
• Complimentary work meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Foodamp; Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program

What you will be doing:Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

• Responsible for the successful performance of all aspects of the Housekeeping Department, including Laundry and Uniforms.
• Lead and coach the Housekeeping Team in providing exceptional guest service, colleague satisfaction and profitability
• Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
• Ensure effective Colleague planning, selection, training and development strategies are in place
• Development, implementation and maintenance of a dynamic training manual aligned with Fairmont and Forbes Five-Star standards. This role includes ensuring continuous updates, upholding luxury brand standards, and conducting monthly internal audits.
• Search for industry trends, and implement enhancements to product and service.
• Working with the Chief Engineer to combine resources and find efficiencies between maintenance and housekeeping to exceed guest and employee expectations
• Liaising with Front Office, Engineering and other related departments to coordinate guest service and resolve emerging issues promptly
• Leading to ensure high morale and productivity levels through staff planning, recruitment, training and development and on-going communication including performance reviews, coaching and career development discussions
• Develop life files on furniture, seating, bedding for guest room and public areas including equipment that co-relate to five year capital plans
• Track and address all guest comments and concerns.
• Lead and co-ordinate renovation projects as related to guestrooms and other areas as assigned including coordinating and scheduling outside contractors.
• Plan, organize and implement all deep cleaningamp; job cycle projects for guestrooms and public areas.
• Ensure the necessary resources; functional toolsamp; equipment including linen are readily available.
• Manage monthly financial obligations based on self-created forecasts and budgets for Housekeeping, overseeing cost control, inventory, operational efficiency, and labor optimization.
• Expenses and productivity that are accurate and on target.
• Responsible for the preparation and execution of the annual Housekeeping budget, divisional capital plans and operational forecasts
• Develop and maintain close and effective working relationship with all supporting departments
• Coordinates preventative maintenance programs with the Chief Engineer
• Contributor in developing the hotel wide strategic goals and plans
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.
• Actively participate in crisis management efforts, including preparation, response, and recovery, to ensure organizational stability and minimize disruptions.
• Actively participate in the Fairmont Pacific Rim’s environmental program and department specific initiatives in working towards sustainable operations.
• Maintains all Hotel guest rooms and public areas, plus “back of the house” ensuring that the highest standards of cleanliness are met
• Oversees the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.
• Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague job satisfaction.
• Other duties as assigned