Dispatch Coordinator - Jobs in Vancouver, BC

Job Description

Who We AreMeet Fresh Prep—Western Canada’s most convenient and sustainable meal kit delivery service.As a certified B Corporation, we make convenient eating healthy and sustainable for the communities we operate in. We source quality local ingredients whenever possible, and deliver in reusable, recyclable and compostable packaging. We offer 10 chef-created meal kit recipes each week, with options for many lifestyles and preferences including vegetarian and vegan.Fresh Prep has been selected as one of 2022 BC’s Top Employers and ranked #38 in the Globe and Mail’s 2021 Canadas Top Growing Companies List.Who You AreThe individual brings their can-do attitude, helpful personality, and strong communication skills to a fast-paced role. They are tech-savvy - a quick learner with an affinity for learning new software tools. We are looking for someone who is a natural multi-tasker with a collaborative, positive approach to work and a focus on continually building on their skills. The successful candidate will be able to take ownership of the delivery expectations, communicate effectively with stakeholders, and relay critical information to applicable departments. A valid driver’s license and strong geographic knowledge are assets. The Dispatch Coordinator is responsible for assigning routes to drivers, communicating with and assisting drivers, and ensuring all deliveries are covered by drivers.What Youll Be Doing

• You will assign routes to drivers based on a specific day/area according to a weekly game plan and schedule, building on your knowledge each week.
• You’ll use your attention to detail and organizational skills to ensure your work is accurate.
• You will become a power user with Onfleet, our live dispatch application. You will be able to use it to meet timelines and strategic goals while keeping an eye on a suite of factors to keep things running efficiently.
• You will be a go-to person for our large fleet of drivers, providing support, addressing issues, and pivoting on the fly while communicating remotely via Slack and in-person as needed.
• You’ll continuously monitor delivery efficiency and facilitate communication between drivers and customers where needed.
• You’ll own route coverage while on-shift, checking and updating throughout the day using a shared floater sheet.
• You’ll work in collaboration with our Customer Service and Delivery Success teams to ensure drivers are adhering to a high service standard and are meeting customer expectations.

What We Are Looking For:

• You can edit and contribute to Excel spreadsheets and Google Sheets
• You are confident communicating clearly with diverse individuals in a fast-paced environment
• You have an ability to implement new processes or strategies in Logistics and are actively looking for opportunities to suggest process improvements
• You have the ability to talk to technical and non-technical individuals about your work
• You are able to work weekends and holidays regularly, with days off in lieu provided for stat holiday work
• You’re able to be flexible with timing and you take ownership over ensuring the work is done - hours may vary according to operational needs and team vacation coverage

What You Can Expect:

• An inclusive, fun workplace filled with fantastic colleagues. We’re a certified B-Corporation and our team is passionate about making a positive difference (and also about food!)
• The ability to work from our HQ located in beautiful East Vancouver
• Competitive pay
• Comprehensive health benefits (including medical, dental, vision and life-insurance) after 90 days of successful employment.
• Free food! A Fresh Prep meal plan for 2 meals per week and sample meals from our test kitchen at our HQ!
• A 40-hour schedule with one optional work from home day

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great addition to our team!Fresh Prep is an Equal Opportunity Employer (EOE) and prohibit discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company. We trust that in applying for a role with us you value this as well!Quick Apply

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