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Field Specialist - Business Development Launch Team - Jobs in Vancouver, BC

Sanctuary AI
Job LocationVancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Your New Role and TeamOur Commercial department is looking to hire a Field Specialist on the Business Development Launch Team to work as a teammate for early deployments of our General Purpose Robots. Reporting to the Chief Commercial Officer, you’ll gain a comprehensive understanding of our general purpose platform, our customers, and be intimately involved in the deployment of our flagship product.The best candidates for this role have experience in customer service and have a history of being recognized for top performance in both client facing and operational roles within a retail or business-to-business environment. Ultimately this person will be a valuable resource when liaising internally with clients, technical teams, robots, and management.Our Success Criteria

  • Bring hands-on experience in technical sales and retail operations with enthusiasm and aptitude for data, technology, and robotics
  • Build a high-tech career at the forefront of our General-Purpose Robot deployment
  • Gain cutting-edge career experience as you support our General Purpose Robot platform onsite for our clients
  • Achieve company-wide visibility as you partner with leaders to report on job performance metrics
  • Expand your business development experience as you aggregate, analyze and report on platform performance data
  • Tap into your mentorship skills as you interface with and provide support to client teams
*Your Experience*Qualifications:
  • 3+ years of experience in Operations, Field Service, or Customer Service
  • 2+ years of experience in technical support/sales
  • Bachelors degree or equivalent practical experience
  • Comfortable travelling a minimum of 30% of the time to client locations
*Skills: *
  • Ability to learn new tasks within a retail environment
  • Ability to deliver great customer experiences
  • Comprehensive communication skills that let you converse freely and comfortably with small groups and a variety of individual clients
  • Ability to complete data analysis and provide reports to senior leaders on client processes/tasks; drive alignment and robot platform integration
*Traits: *
  • Above all else, a consistently positive attitude and a willingness to do whatever it takes to create robust solutions to complex problems
  • You’re passionate about general purpose robots and eager to share that passion with others
  • You’re willing to learn and embrace Sanctuary’s unique style of service
  • Expert people skills; approachable, active listener, and empathetic
  • Patience, persistence, and attention to detail when resolving performance issues
  • Multilingual ability is a plus
*Working at Sanctuary*Sanctuary is an equal opportunity employer; employment with Sanctuary is governed based on skills, competence, and qualifications and will not be influenced in any way by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.BenefitsMedical/dental/vision, life insurance, wellness programs, stock options, paid time off (vacation, paid holidays, sick time, and parental leave), scheduling and worksite flexibility by role, and more.*About Sanctuary*Founded in 2018 by Geordie Rose, Suzanne Gildert, Olivia Norton, and Ajay Agrawal, Sanctuary is a Vancouver, Canada-based company. Sanctuary is on a mission to create the world’s first human-like intelligence in general-purpose robots that will help us work more safely, efficiently, and sustainably. And in the not-too-distant future, help us explore, settle, and prosper in outer space.Members of the Sanctuary team founded D-Wave (a pioneer in the quantum computing industry), Kindred (first use of reinforcement learning in a production robot), and the Creative Destruction Lab (pioneered a revolutionary method for the commercialization of science for the betterment of humankind). The team has experience launching market-defining innovations rooted in previously unsolved and deep scientific problems.Job Type: Full-timeQuick Apply
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