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Financial Services Representative - Chinatown Community Branch (28) -18 Month Contract, Full-Time - Jobs in Vancouver, BC

Vancity
Job LocationVancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The Role: Financial Services RepresentativeAs an FSR you will demonstrate excellence in customer service through solid communication and interpersonal skills, as you engage face-to-face with our membership. You’ll build strong relationships by learning more about our members while assisting them with their banking transactions—such as cheque deposits, cash handling, bank drafts and wires. Youll be navigating multiple computer systems, complying with processes and policies, all while having a quality conversation with our members. Youll be the trusted advisor among members who value the branch experience and choose to come in person for their banking needs and seek personalized advice.The Team:

  • The Financial Services Representative reports directly into the Assistant Branch Manager.
A typical day would involve:
  • Performing member transactions consistent with established standards so that a high level of quality service delivery is achieved.
  • Identifying and assessing member/prospect needs to provide appropriate products, services and referrals.
  • Applying branch service standards, policies, procedures and controls to meet compliance requirements and mitigate risk.
  • Fully leverage and utilize the technical systems available so that the service experience for the member is efficient and seamless.
You are:
  • A problem solver – You have an analytical mind and can multi-task to come up with solutions
  • Tech-savvy – People often say you’re a quick learner and great with technology & systems
  • A great communicator – You find it easy to get to know others and have great conversations
  • Ready for a challenge – You have a positive attitude and are able to work in a fast-paced changing environment
You Have:
  • A High School Diploma – At a minimum, you have graduated high school and/or equivalent
  • Customer Service Experience – At least 1 year of working experience interacting with people and businesses in a professional capacity
Bonus Points:
  • Post-secondary coursework
  • Banking and/or call centre experience would be an asset
  • Proficiency speaking mandarin/cantonese is an asset
  • Posting Deadline: Please apply by 4:00pm, October 12, 2022
Please note that all shortlisted candidates for this role will be required to complete a background check which includes resume verification, credit check, criminal record check. Vancity is an inclusive and equitable employer and actively seeks to advance racial equity, inclusion and belonging across the organization. Vancity offers required accommodations in all stages of the recruitment process. If you require an accommodation, please advise us, and we will work with you to meet your needs.About Vancity:
  • Our vision is to redefine wealth. As a values-based financial co-operative, we are committed to transforming how banking is done by helping our members and local communities thrive financially, socially and environmentally with impact to make our world a better place.
  • We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada. Come join our growing team of 2,600+ diverse individuals.
  • We value Integrity, Innovation, Responsibility and Reconciliation.
  • To learn more about Vancity, please visit vancity.com/AboutVancity.
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