Guest Service Agent - Jobs in Vancouver, BC

Job Description

Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant and wine merchant. Set against a majestic backdrop of mountains and sea, and with the citys famous shopping, business, arts and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North Americas most beautiful cities. Luxury abounds from the lavishly appointed guest rooms, conference facilities and fully furnished suites at La Grande Residence, to Boulevard Kitchen & Oyster Bar and complete beauty centre at Vida Spa. From hand crafted furnishings, silk tapestries to premium bedding, every detail at The Sutton Place Hotel Vancouver is selected to represent a history of refined style and polished perfection that is inviting and impressive. The Sutton Place Hotel Vancouver has been voted BCs Leading Hotel at the World Travel Awards, has been listed as one of Travel + Leisures Top 500 in the Worlds Best Hotels, and is a perennial Cond Nast Traveler Gold List favourite.We are currently considering candidates for the following position:Guest Service AgentKey Responsibilities:The successful candidate will provide a warm welcome and exceptional experience to our guests in a prompt and courteous manner within the framework of hotel and departmental guidelines. Responsibilities will include (but are not limited to): check-in and check-out services; answering guest inquiries, accommodating special requests and assisting in resolving and concerns or issues in person or on the telephone; providing information to guests as appropriate about the hotel and the surrounding area; ensuring that all guest accounting functions are completed in a timely and accurate manner; maintaining and securing a cash float for guest transactions and currency exchange; participating in upsell programs to ensure maximum profitability and assisting with emergency response as required.Qualifications:This is an excellent opportunity for an energetic, self-motivated, team-oriented individual, with a minimum 2 years previous customer service experience. The successful candidate must have exceptional guest service and communication (both verbal and written) skills, and strong attention to detail and interpersonal and problem-solving abilities. Flexibility in shifts is essential, as night shifts will be required. Position requires continuous standing and walking throughout the shift. Strong knowledge of computer systems required, FIDELIO/OPERA (or similar) and additional languages are an asset.SUMMATION:Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.**Applications will not be accepted via email or in person.**We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.****ABSOLUTELY NO PHONE CALLS PLEASE**Quick Apply

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