Guest Service Agent (Seasonal FT) - Jobs in Vancouver, BC

Job Description

Posting Date Feb 28, 2022Job Number 22028631Job Category Rooms & Guest Services OperationsLocation Vancouver Marriott Pinnacle Downtown Hotel, 1128 West Hastings Street, Vancouver, BC, CanadaBrand Marriott Hotels ResortsSchedule Full-TimeRelocation NPosition Type Non-ManagementLocated Remotely NMarriott International portfolio of brands includes both JW Marriott and Marriott Hotels.Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.JW Marriott is part of Marriott Internationals luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.JOB SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current Public Health Agency of Canada standards or approved for a Human Rights accommodation.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification to Applicants: Vancouver Marriott Pinnacle Downtown Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected

(function () { var g = function (e, h, f, g) { this.get = function (a) { for ( var a = a + =, c = document.cookie.split(;), b = 0, e = c.length; b < e; b++ ) { for (var d = c[b]; == d.charAt(0); ) d = d.substring(1, d.length); if (0 == d.indexOf(a)) return d.substring(a.length, d.length); } return null; }; this.set = function (a, c) { var b = , b = new Date(); b.setTime(b.getTime() + 6048e5); b = ; expires= + b.toGMTString(); document.cookie = a + = + c + b + ; path=/; ; }; this.check = function () { var a = this.get(f); if (a) a = a.split(:); else if (100 != e) v == h && (e = Math.random() >= e / 100 0 : 100), (a = [h, e, 0]), this.set(f, a.join(:)); else return !0; var c = a[1]; if (100 == c) return !0; switch (a[0]) { case v: return !1; case r: return ( (c = a[2] % Math.floor(100 / c)), a[2]++, this.set(f, a.join(:)), !c ); } return !0; }; this.go = function () { if (this.check()) { var a = document.createElement(script); a.type = text/javascript; a.src = g; document.body && document.body.appendChild(a); } }; this.start = function () { var t = this; complete !== document.readyState window.addEventListener window.addEventListener( load, function () { t.go(); }, !1 ) : window.attachEvent && window.attachEvent(onload, function () { t.go(); }) : t.go(); }; }; try { new g( 100, r, QSI_S_ZN_emko5j2lfGbxDZc, https://znemko5j2lfgbxdzc-indeed.siteintercept.qualtrics.com/SIE/Q_ZID=ZN_emko5j2lfGbxDZc ).start(); } catch (i) {} })();