Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Helpdesk Analyst / Digital Literacy Trainer - Jobs in Vancouver, BC

YWCA Metro Vancouver
Job LocationVancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Job DescriptionThe YWCA Metro Vancouver Helpdesk Analyst/Digital Literacy Trainer will act as the first point of contact for customer interactions dealing with technical issues and delivering digital literacy fundamental webinars for a federal program. The role will resolve basic technical issues via telephone or written correspondence via email or other electronic media while working with the service desk ticketing system. The role will also provide digital literacy fundamentals webinars online. The role will work collaboratively with project staff, teammates and the organization’s technical support team. The Helpdesk Analyst will be required to adhere to project policies and procedures, troubleshoot technical issues, have efficient IT documentation skills, handle interaction resolution and escalation, and provide a high level of customer support to vulnerable communities across the region.Main Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer, tablets or smart phones, software and hardware
  • Respond to queries either virtually or over the phone
  • Run diagnostics programs to resolve problems
  • Walk the customer through the problem-solving process
  • Follow up with customers to ensure issues have been resolved
  • Gain feedback from customers about computer usage
  • Write procedures and/or manuals
  • Lead virtual digital literacy fundamentals webinars
  • Creating and or modifying existing webinar content
  • Pass on any feedback or suggestions by customers to the appropriate internal team and Program Manager
  • Identify and suggest possible process improvement
Other Duties and Expectations:
  • Demonstrate thorough effective listening to identify customer technical needs, provide technical assistance and appropriate solutions
  • Ensure client’s queries and concerns are resolved in a prompt, helpful and professional manner
  • Ensure customer satisfaction by responding to and troubleshooting customer technical concerns by being a single-point-contact
  • Other duties as maybe required
Desired Eligibility Requirements:
  • College diploma in computer science-related discipline, or combination of equivalent education and work experience
  • Technical understanding of Microsoft Windows technologies, Microsoft Office products, the internet, Remote Access, mobile device platforms, printers, IP telephony, and technical ticketing platforms
  • Willingness to deliver outstanding customer service
  • Comfortable with leading virtual webinars
  • Fluent in written and spoken French is highly desirable
ABOUT THE YWCAThis year, YWCA Metro Vancouver marks 125 years of serving our community. We recognize that Canada was founded through colonialist and racist policies, and the YWCA was established and operated during this time. We also recognize that these legacies exist in our present time and are committed to actively decolonizing our policies, programs and practices. Our vision: We boldly envision a just and equitable world for women, families and allies. Our mission: We advance gender equity alongside women, families, Two-Spirit and gender diverse people through advocacy and integrated services that help support personal, collective and economic wellbeing.This is an exciting time for the YWCA. Join us and be part of a passionate, dedicated and impactful team!How to ApplyWe’ve been striving to change lives throughout Metro Vancouver for more than 100 years. Last year, our programs and services helped 40,000 people. Interested in joining us Candidates are invited to send resumes to:Owen StrideProgram Manager, TechLink & Connecting FamiliesYWCA Metro Vancouver535 Hornby Street, Vancouver, BC, V6E 2E8Email: ostride@ywcavan.org(no phone calls please)YWCA Metro Vancouver is committed to ensuring that the application and interview processes are accessible to all applicants; if you require accommodations in submitting your application, or have other questions, please contact the hiring manager as listed. All employment will be decided on the basis of qualifications, transferrable skills, lived experience, and business need. We thank all who apply, but only applicants selected for an interview will be contacted. For more information about this and other YWCA Metro Vancouver career opportunities, please visit ywcavan.org.Job Type: Full-timeQuick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
  • SimplyHired OnDemand
Stay Connected

APPLY NOW

Helpdesk Analyst / Digital Literacy Trainer Related Jobs

© 2021 HireJobsCanada All Rights Reserved