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Hotel Night Audit/Front Desk Agent - Jobs in Vancouver, BC

Job LocationVancouver, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The Blue Horizon is located in the heart of Robson Street is seeking a Night Auditor/Front Desk to join our team starting January 2023.The job will be Friday and Saturday Night Audit shifts with potential for other day, evening or morning shifts in the upcoming months.Our 215 guest rooms are all corner rooms due the cruciform shape of the hotel, many with spectacular panoramic views of our beautiful city. We value delivering excellent guest service experiences, team work, a respectful workplace and consistent processes.JOB REQUIREMENTS:

  • Proven hotel front desk skills and a ability to deliver welcoming hospitality.
  • Minimum of 1 years experience on the Front Desk of a Hotel with a minimum of 6 months audit experience.
  • Able to respond quickly and make decisions.
  • Advanced knowledge of Microsoft Office.
  • Excellent work related references.
DUTIES:
  • Register arriving guests and assign rooms.
  • Answer inquiries regarding hotel services, safety protocols, provide information about services available in the area and respond to guests requests.
  • Compile and check daily record sheets, guest accounts, receipts and vouchers.
  • Present statements of charges to departing guests and receive payment.
  • Maintain a high standard of professional appearance.
  • Audit hotel paperwork to ensure the day has balanced.
  • Run preliminary reports.
  • Process no shows and close of day.
  • Create and distribute reports to Management.
  • Make reservations and ensure special requests are noted for appropriate action.
  • Remain current on room rates, room availability, covid and emergency procedures.
APPLICABLE SKILLS:
  • Excellent guest service skills.
  • Excellent time-management skills.
  • Adaptable and able to handle multiple priorities.
  • Enthusiastic and focused to exceed guest expectations.
  • Able to effectively communicate both verbally and in writing.
  • Team player who knows the value of guest service.
  • Ability to work independently with minimal supervision.
  • Capable of proactive problem solving and decision making.
We thank everyone for their interest and note that we will only be contacting candidates being considered for the position.Benefits:
  • Extended health care
  • Vision care
  • Dental care
  • Vacation & paid time off
Job Types: Full-time, PermanentSalary: From $20.98 per hourBenefits:
  • Dental care
  • Extended health care
  • Paid time off
  • Vision care
Schedule:
  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability
Experience:
  • Hotel Night Audit: 1 year (required)
  • Hotel Front Desk: 1 year (required)
  • Customer service: 1 year (preferred)
Shift availability:
  • Overnight Shift (required)
Work Location: One locationQuick Apply
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